Roaming Support

What is Automatic International Roaming?

Automatic International Roaming is a pre-activated roaming service offered by Digi Prepaid™ that allows you to make calls from your mobile phone while travelling overseas.

What should I see on my device for AeroMobile® Roaming service?

Once you’ve turned on your device you should connect to the AeroMobile network fairly quickly. AeroMobile will be displayed as the network provider and you will receive a welcome text message. You can then make and receive calls, texts, email and browse just as you would on the ground.

What is *111* Voice Call?

*111* Voice Call is a callback service for making voice calls to Malaysian and non-Malaysian numbers when you are roaming overseas.

Will I be charged if I call the Digi Customer Service Helpline while roaming?

Simply dial *125# and you will enjoy zero charge for first 5 minutes. You will be charged RM0.50/min for subsequent minutes.

How much does AeroMobile® Roaming service?

When in-flight, standard roaming charges apply. You may refer to the rates here.

How do I make a *111* Voice Call while roaming?

Simply dial:
*111*<00><country code><area/mobile code><telephone number><#>
*111*<+><country code><area/mobile code><telephone number><#>

Your call will be routed to Digi’s network before disconnecting. You will then receive an incoming call on your mobile in 15 seconds.
Upon answering, a dial tone will indicate that you have been connected to your destination number. If the person you are calling does not answer within 40 seconds, your call will be ended and you will be charged accordingly.

Malaysian Mobile Number (e.g. 016 221 1800)
Dial *111*0060162211800# OR Dial *111*+60162211800#

Malaysian Fixed Line Number (e.g. 03 1234 5678)
Dial *111*006031234567# OR Dial *111*+6031234567#

International Number (e.g. 1234 5678 in Singapore)
Dial *111*006512345678# OR Dial *111*+6512345678#

When will my roaming charges be added to my Postpaid bill?

Your roaming charges will be added to your bill immediately after Digi is updated by the roaming partner that you have been roaming with, but may be reflected in your current or following month’s bill depending on when Digi receives the update.

How do I check roaming rates prior to my departure?

You can check roaming charges here These rates are applied to all rate plan EXCEPT DG Smart Plans or Digi Smart Plans, iDigi Plans, SmartBIZ Plans, DG Plus Plans, MPLite SP Plans, MPPro SP Plans, MPElite Plans, Biz Plans (Biz Plan 50, Biz Plan 80, etc), Digi Smart Plans, DG Postpaid Simple Plan, Biz Plan PAYU, Biz Smart Plans, Biz Plus Plans, Biz Postpaid Plans, Digi Postpaid™ Plans, Biz SmartFree Plans & Go Digi Plans. To check detailed rates applicable to your rate plan, kindly contact our at 016- 2211 800 or Chat with Us.

Do I need to register for *111* Voice Call?

No, the service is available when you have activated your International Roaming service.

Why wasn’t my line barred immediately upon reaching or exceeding my credit limit while roaming?

Sometimes, your line won’t be barred immediately because of delayed update(s) from our roaming partner(s) regarding your usage. Until we receive the update(s) from them, we won't know that you have reached or exceeded your credit limit.

Is *111* Voice Call always supported, no matter which country I'm roaming in?

*111* Voice Call can only be used in countries with supported USSD services, so not all Digi roaming partners will support *111* Voice Call.

I have turned off data roaming and was using Wifi. Why am I still charged for data roaming usage?

It is possible for some smartphone and Wifi connection to still incur data roaming usage even if you have turned off Data Roaming on your phone settings. Should you need to really turn off data roaming, we recommend the following steps; otherwise avoid bill shock with our Daily Unlimited Internet Roaming or purchase Roaming Pass.

a) Switch OFF Mobile Data and Data Roaming
b) Switch ON flight mode
c) Switch OFF flight mode
d) Turn on WIFI ONLY (If data is required)

Do I have to answer the incoming call from Digi after I have dialed a number using *111* Voice Call?

Yes. You will only be connected to the number that you have dialed after you answer the incoming call from Digi.

What should I do if I have enquiries or encounter problems with my mobile service while roaming?

If you have enquiries or encounter problems with your mobile service while roaming, contact us:

a) Dial *125# or
b) Chat with Us

Will I be charged for a call that is diverted to another number?

Yes. *111* Voice Call roaming charges apply when you answer the incoming call from the Digi network that connects you to the diverted number.

What is AeroMobile® Roaming service?

With AeroMobile roaming service, Digi subscribers can use their own mobile phone for making and receiving calls, sending and receiving SMS and Internet surfing whilst inflight. You can only use your mobile phone on an aircraft which has been equipped with the AeroMobile Network. Specially certified hardware has been installed inside these aircraft to make it safe to use mobile phones onboard.

Will there be any charges incurred for voicemail messages received while roaming?

Yes, if your voicemail service is activated while roaming then for every voicemail deposited to your voicemail box while roaming, you will be charged with both incoming and outgoing roaming voice call charges. These charges will vary according to the selected roaming network. Check how to deactivate voicemail.

When and where can I use the AeroMobile® Roaming service?

The cabin crew will make an announcement if the service is available and will let you know when you can turn your phone on and use the service. The AeroMobile network becomes available when the aircraft has reached 6000 metres above the ground. The network is available throughout the cruise phase of the flight but phones must be switched off for take-off and landing. Currently this service is available on board selected aircrafts.