You will need to walk into any of the Digi Stores.
Digi Internet Freedom Support
Support Detail
How do I terminate Digi Internet Freedom service?
Can I terminate my Digi Internet Freedom service before the contract expiry?
Yes, but a RM500 penalty will be imposed for early contract termination.
Is there a notice period for termination?
There is no notice period for termination.
Do I need to return any equipment when I terminate Digi Internet Freedom service?
No, you are not required to return any equipment provided.
Can I relocate my Digi Internet Freedom service to another location?
Yes, relocation is subject to coverage area and plans will be re-contracted for 24 months.
How will I receive my deposit upon termination of service?
Digi will send a cheque to your address after your 24-months contract has ended. If you have any outstanding bill, Digi will use the deposit to pay the bill.