Reload Support

What happens to the Free Credit if I change my Prepaid rate plan?

Free Credit that you enjoyed earlier cannot be used under the new rate plan. Any Free Credit that you have will be forfeited as soon as the rate plan is changed.

Who is eligible for this Promotion?

This Promotion is open to all MyDigi users who are Digi Prepaid voice rate plan subscribers except DG Prepaid Smart Plan v1 and Digi Prepaid Broadband subscribers.

I am a broadband user, am I eligible to receive the Free Credit too?

No, this promotion is only applicable for Digi Prepaid voice rate plan subscribers.

What can I do with the Free Credit?

Free Credit can be used for all purposes such as voice calls (excluding Premium calls to 1051, 1800,1300), SMS, MMS, IDD and Internet except Talktime Extend, Talktime Transfer, International TalktimeTransfer, Digi Direct Billing (purchases from Google Play, App Store, Apple Music, iTunes etc), roaming services and renewal charges.

Why am I facing difficulties to load the app?

Please ensure that you are using a device with the latest iOS 10 or Android 5.0 and above operating system to enjoy a seamless experience.

How long is the usage validity of my Free Credit?

Free Credit is only valid for 3 days after reload.

I am still with the old MyDigi app, can I enjoy this offer?

No, you can’t as this offer is only applicable for users on the all-new MyDigi app (v5.0.0 and above).

Can I accumulate Free Credit by reloading multiple times?

Yes, you can accumulate Free Credit by reloading multiple times. However, the Free Credit you collected each time will have 3 days of usage validity after reload.

Are all reloading methods in MyDigi eligible to receive Free Credit?

The offer is only available for online reload via the MyDigi app or Web, and not applicable for reloads via coupon or the *116# Internet menu.

Can I increase the validity of my Free Credit by reloading within the validity period?

No, the usage validity is fixed at 3 days.

How can check my MyDigi app version?

Login to MyDigi app, click about at the menu bar to find out.


How do I check the Free Credit?

To check the Free Credit balance, you can check via your MyDigi app>Usage>Others>View details.

How will I know that I am eligible for the Free Credit?

Upon your successful reload on via MyDigi app or web, you will receive an SMS to notify you that you have received Free Credit.