Please refer to the Digi Shield product page at https://www.digi.com.my/promotion/phones/phonefreedom365/postpaid-plans/digi-shield

Just call our customer hotline 03–92124314 from Monday to Sunday 09:00 AM to 06:00 PM (including Public Holidays) and a friendly customer service representative will guide you through the entire claim process. You will need to complete and submit the claims documents and may be required to submit additional documentation or information.

Yes you can, just ask your friendly sales assistant while signing up and you can choose from 2 options:
Digi Shield Classic: RM39/mth
Digi Shield Premium: RM69/mth

Yes you can, but only at the point of purchase. Ask your friendly sales assistant while signing up and you can upgrade at a special rate of RM49/month.

Only 1 (one) Digi Shield program can be registered with 1 (one) device IMEI

Your device will not be covered in the following scenarios:

• - Damage caused by an intentional act.
• - Light or normal wear and tear, latent defects or gradual deterioration over a period of time
• - Accidental Damage, where no actual known or identifiable event can be attributable as the cause of damage to the device

Additional exclusions may apply. Please refer to the terms and conditions available at Digi Shield (http://bit.ly/CrackScreenFAQ) and Digi Shield Plus (http://bit.ly/ADLDTheftFAQ) for applicable provisions.

You can enjoy all these benefits:

• - If you accidentally damage your device, we will repair it.
• - Door to door pick-up and delivery service for repair & replacement.
• - Free repair for Accidental Damage Cover or Liquid Damage Cover. No replacement fee needed.

With Digi Shield, your device is protected from the moment you sign up against accidental / liquid damage.

Digi Shield is FREE for customers signing up for Digi Postpaid 190 or 160 with PhoneFreedom 365. Your device will automatically be covered under Digi Shield once you sign up for Digi Postpaid 190 or 160 with PhoneFreedom 365.