You will need to submit a police report on the loss of the device and then submit it together with your claim by calling 03–92124314 or emailing email@example.com within 48hrs from the incident.
Digi Shield Device Protection (NEW) Support
Yes, you have to hand-over the damaged/failed device for diagnosis and repair if applicable.
The turnaround time for cracked screens and device replacement will be between 5 to 7 working days, depending on the parts/device availability and severity of the damage (if applicable).
Note: In the case of a replacement device, the turnaround time will be 2-3 working days from the time of excess fee payment.
All valid Claims are subject to a Processing Fee, which will be payable by you.
*Your processing fee is based on the new retail price of the model of your mobile device on the enrolment date. The processing fee must be paid before you receive your replacement device and is non-refundable. 6% SST is not applied to the processing fee.
All valid Claims are subject to a Replacement Fee, which will be payable by the subscriber, in the event a replacement is required.
*Your replacement fee is based on the new retail price of the model of your mobile device on the enrolment date. The replacement fee must be paid before you receive your replacement device and is non-refundable. 6% SST is not applied to the replacement fee.
|Device Value (RRP)|
at Point of Purchase (RM)
|Replacement Fee (RM) for|
Digi Shield RM29/month,
Shield Plus RM69/month
|Replacement Fee(RM) for|
Digi Shield RM39/month
|Up to 500||55||60|
|501 – 1,000||115||120|
|1,001 – 1,500||195||190|
|1,501 – 2,000||265||270|
|2,001 – 3,000||375||380|
|3,001 – 4,000||525||530|
|4,001 – 5,000||675||680|
|5,001 – 6,000||825||830|
|6,001 – 7,000||975||980|
|7,000 – 8,000||1,125||1,130|
bolttech will not proceed with the claim.
As of 23 February 2021, all Digi Postpaid plans are eligible to sign-up for Digi Shield subscriptions, terms and conditions apply for specific Digi Shield subscriptions.
- One (1) device IMEI is eligible for up to one (1) Digi Shield subscription.
- Digi Shield RM29/month and Digi Shield Plus can only be subscribed at point-of-sale with a PhoneFreedom365 plan or Normal Device Contract with Digi Postpaid 90/120/150.
- Digi Shield RM39/month is eligible for all devices purchased within the last 24 months, including devices purchased from Digi.
Digi Shield is a device protection program by Digi and powered by bolttech. With a Digi Shield subscription, you can protect your device with a mobile protection plan against accidental/liquid damage and attended theft. Your device will be protected from the moment you successfully sign-up for the service and have received the confirmation SMS. For a replacement device, your device will be replaced with a like-for-like replacement. There are 2 main Digi Shield products available:
- Digi Shield: Accidental Damage & Liquid Damage (ADLD) – covers accidental and liquid damage
- Digi Shield Plus: Full Cover – covers theft/robbery in addition to accidental and liquid damage
Your replacement will be processed within 5 to 7 Business Days upon payment of the applicable Processing and Replacement Fees.
Yes, the security features or any locking features must be disabled and the device must be unlocked when being returned.
You will receive a confirmation SMS informing you that your registration has been successful. If you have not received your confirmation SMS, you can logon to https://www.easyadd.my/ to check if your registration has been successful.
You will be protected as long as you continue to be subscribed to an eligible Digi Plan and the charging to your Postpaid bill is successful. You can view your policy at https://www.easyadd.my/ or contact the customer hotline 03–92124314 from Monday to Sunday 09:00 AM to 06:00 PM (including Public Holidays) to view the status of your subscription.
With Digi Shield, you enjoy the following benefits:
- If you accidentally damage your device, the device will be repaired.
- If it is beyond economic repair (BER) or is stolen, you will receive a replacement device of a similar kind and quality as your original device (replacement fees may apply).
- Door-to-door pick-up and delivery service for repair & replacement.
- Free repair for Digi Shield RM29/month on Accidental Damage Cover or Liquid Damage Cover. No replacement fee needed.
- Repair Excess fees apply for Digi Shield RM39/month on Accidental Damage Cover or Liquid Damage Cover.
For more information on fees, you can contact 03–92124314 from Monday to Sunday 09:00 AM to 06:00 PM (including Public Holidays) or email us at firstname.lastname@example.org.
bolttech will not proceed with the claim.
You will need to provide the following information to file a Claim:
- Your first and last name
- Device Make/Model (IMEI, if required by customer service representative)
- Incident date
- Description of incident
- If it is an attended theft claim, it must be accompanied with a police report
- Other documentation or information may be required (Proof of IMEI changed (if not the IMEI registered in Digi Shield subscription) if under warranty or repair swap; Proof of purchase, Proof of relationship – if not used by the registered user, etc.)
- For Digi Shield RM39/month, a Proof of Purchase (receipt) is needed, and the claim has to be after the 14 days waiting period after sign-up.
Your device will not be covered in the following scenarios.
- Damage caused by intentional acts.
- Light, normal wear and tear, gradual deterioration of the device or any latent defects.
- Accidental damage where no actual known or identifiable event or occurrence that can be attributable to causing the damage to the device.
Additional exclusions may apply. Please see full terms and conditions at the following links for all applicable provisions:
No, only customers who have purchased the device are allowed to submit a Claim.
Note: Customers may be required to produce their identification documents, contract details and a proof of purchase on a case-by-case basis.
No, you are not required to hand in the accessories.
All valid Claims are subject to a Repair Excess Fee if applicable, which will be payable by the subscriber.
*Your repair excess fee is based on the price table below. The repair excess fee must be paid before you receive your repaired device and is non-refundable. 6% SST is not applied to the repair excess fee.
|Device Value (RRP) at Point of|
Purchase (RM) to be
declared during registration
|Repair Excess Fee (RM) for|
Digi Shield RM39/month
|Digi Shield RM 29/month,|
Digi Shield Plus RM69 /month,
Basic Screen Crack RM 29 One-time payment
|Up to 500||40||ZERO Repair Excess Fee|
|501 - 1,000||80|
|1,001 - 1,500||130|
|1,501 - 2,000||180|
|2,001 - 3,000||250|
|3,001 - 4,000||350|
|4,001 - 5,000||450|
|5,001 - 6,000||550|
|6,001 - 7,000||650|
|7,001 - 8,000||750|
Once you have stopped (or terminated) your device protection, you are not allowed to enroll the same device (as identified by unique IMEI) again into any Digi Shield device protection subscription.
Yes. However, you will need to perform the Claim upon returning to Malaysia, as we do not courier the replacement device (for cases where a replacement is needed) outside of Malaysia.
The device protection program that is linked to your Digi plan will be terminated immediately once you terminate your Digi Plan. To maintain your Digi Shield benefits, ensure that you are continuously on an eligible Digi Plan (as of May 1st, 2020, all Digi Postpaid plans are eligible for Digi Shield).
You can pay via online transfer.
The monthly charges for Digi Shield are as follows:
|Digi Shield by bolttech – as of 16 August 2021|
|Digi Plan||Digi Shield(RM)||Digi Shield Plus(RM)|
|Digi Postpaid 150/120/90/60 with PF365||29||69|
|Digi Postpaid 150/120/90 Normal Contract||29||69|
|Digi Shield RM39|
For all Digi Postpaid Subscribers
The replacement device will be delivered to the customer’s preferred delivery address. In the event that the Device cannot be delivered upon the first attempt, bolttech will make a second attempt at collecting the Original Device and delivering the Replacement Device. Please call our customer hotline 03–92124314 to confirm on delivery attempts and for further enquiries.
No, unless you provide written consent during Claim submission.
You can view all methods for making a claim at your EasyAdd subscription dashboard on https://www.easyadd.my/. Alternatively, you can logon to the bolttech website at http://sr.bolttech.asia/portal/login.php or call the bolttech customer hotline 03–92124314 from Monday to Sunday 09:00 AM to 06:00 PM (including Public Holidays) and a friendly customer service representative will guide you through the entire claim process. You will need to complete and submit the required claim documents and may be required to submit additional documentation or information.
Replacement Devices may be reconditioned and will be of the same make, model, and capacity but not necessarily colour. If the same brand, model and capacity is not in stock or the device production is discontinued by the original manufacturer, the Replacement Device may be of a different model with similar features, functionalities, and carries a fair market value to the original Device at the time of the Claim submission. It will have the same operating system and will not be a model older than the original Device.
Yes, the replacement device information will be recorded by bolttech. The information of the original protected device will remain as well, for future reference.