We will contact you within 3 business days to confirm your installation appointment once you have registered online or at Digi Store or Digi Store Express. Upon confirmation with our friendly agent, you will receive an email detailing your appointment date and time.

Contact our Customer Service at 016 2211 800 or walk into the Digi Store or Digi Store Express in which you registered for your Digi Fibre plan.

On average 2 hours, the duration differs from home to home depending on the distance of the fibre cable and other factors.

The standard installation service is free but non-standard installations are chargeable to the customer.

Standard installation includes:

• Fibre cable connection from the nearest Distribution Point to the outer wall of your premise
• Up to 15m of fibre cable from the outer wall of your premise to the modem
• Up to 2m of RJ45 cable from the modem to the router

Non-standard installation includes trenching work, non-direct cable routing, underground, concealed or over-roof cabling. Such work must be completed at the customer’s expense and Digi will not be held responsible for the quality or completeness of such work.

Yes, you or a person you have designated (the “Designated Person”), aged 18 and above are to be present on your behalf. If the Designated Person is present on the Installation Date, you hereby agree and authorize the Designated Person to sign the Service Acceptance Form on your behalf.

If the installation is not successful, the Digi Authorized installer will try to resolve the issue on the day itself or reschedule another session after performing further investigation.

No, you may subscribe to Digi’s Mobile Broadband plans. Find out more about these plans here.