NEXT Support

I am currently with NEXT, can I change to another rate plan?

Yes, you can do a Change of Plan only to Digi biGBonus RM28 and above or Digi Postpaid.

What is NEXT and why is it unique?

NEXT gives you: 

  • A starter Pack that is preloaded with 30 Days Internet
  • Internet that controls your line validity with Always Active
  • Ultimate Digital Experience with MyDigi App
I am from another mobile service provider, will there be any charges when I switch to NEXT?

There will be no charges when you switch to NEXT. However, after porting in, you’ll need to reload and purchase Internet packs in order to surf the Internet.

What are the specifications of NEXT?

NEXT gives you: 

  • Calls: 10 sen/min to all networks
  • SMS: 10 sen/SMS to all networks
  • Video Call: 30 sen/min to all networks
I bought a NEXT pack from a dealer, but after inserting the SIM it doesn’t seem to work? What should I do?

Please allow a maximum of 4 hours for the SIM to be activated. If the SIM is still not working after 4 hours, please go back to the store you purchased this pack from, for them to assist you.

Who is eligible to buy NEXT?

All new/existing prepaid subscribers are eligible for the purchase of NEXT.

I am from another mobile service provider, can I switch to NEXT?

Yes, you can port-in from another mobile service provider. Please visit a Digi Store near you.

How much does the NEXT pack cost?

The NEXT pack is priced at RM15. It comes with 3GB of High-speed Internet and Unlimited Social (Facebook, Instagram & Twitter). There will be no preloaded credit for this pack.

If you are switching to Digi (port-in) from another telco or performing a Change of Plan, there will be no charges, but also, there will be no pre-loaded Internet.

What happens if I run out of Internet?

If you have used up your Internet quota during the 30-day cycle, you may top up your Internet by purchasing either Monthly Plan Boosters or on-demand Passes.

Monthly Plan Booster is the latest high-speed all-usage quota plan that follows the expiry date of your Monthly Active Plan.

What is the validity of the NEXT pack?

Your NEXT pack is valid for 30 days.

I am an existing Digi Prepaid subscriber, can I switch to NEXT?

Yes, all Digi Prepaid Subscribers can switch to NEXT. To change your plan, just dial *128#. Please note that for every change of plan, previous Internet subscriptions and free data will reset.

I am an existing Digi Postpaid Subscriber, can I switch to NEXT?

Yes, you may switch from Postpaid to Prepaid and choose NEXT. To carry out this conversion, please visit a Digi Store near you.