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What is Raya OSEM Get “1 Year Extended Warranty” ?

During this Raya OSEM duration from 4th - 30th Jun 2019, you will automatically get free “1 Year Extended Warranty” once you sign up with selected Huawei models with PhoneFreedom 365.

What phone models are applicable for this promotion?

Applicable for Huawei P30, Huawei P30 Pro, Mate 20, Mate 20 Pro, Nova 4, Nova 3i only.

What is covered under the 1 Year Extended Warranty?

The 1 Year Extended Warranty covers mechanical failure and breakdown of the device on the 2nd year full period with claim limit up to RRP of device.

You can also enjoy all these benefits:

  •  Door to door pick-up and delivery service for repair & replacement
  •  No excess fee
Is a receipt required when submitting a Claim?

No, it’s not required but you will need to provide the following information to file a Claim:

  •   Your first and last name
  •   Device Make/Model (IMEI, if required by customer service representative)
  •   Incident date
  •   Description of incident
  •   Other documentation or information may be required (i.e.: Proof of purchase, Proof of relationship – if not used by the registered user)
How do I file a Claim?

Just call our customer hotline 03–92124314 from Monday to Sunday 09:00 AM to 06:00 PM (including Public Holidays) and a friendly customer service representative will guide you through the entire claim process. You will need to complete and submit the claims documents and may be required to submit additional documentation or information