Postpaid Support

What are the changes on Standard Billing charges?

Effective 1 March 2019, there will be a monthly fee of RM10/month per line for paper bill statements as part of our Deep Green initiative to promote e-Bills.

Customers can view and download their bills for FREE via

I’m an existing subscriber with an Itemised Bill subscription. Will there be any changes to my subscription fee?

Effective 1 March 2019, for itemised Bills there will be a monthly fee of RM10/month per line

What does Standard Billing consists of?

Standard Billing consists of your Account Summary and Details of Charges only (no Itemised Billing).

Who will be charged for the New Standard Bill fee?

The new Standard Bill subscription fee will be applicable to all Digi’s Existing and New Mass Postpaid customers who subscribe for paper bills (i.e. Standard Bill only or with Itemised Billing).

Do I have an option not to receive/subscribe to any paper bill?

Yes, you can go paperless by changing your billing medium to either PDF Email or SMS Bill. You may walk-in to a Digi Store or call the Customer Service Helpline at 016-2211800 to unsubscribe the Standard bill and/or Itemised Billing. You can then download your bill via MyDigi for FREE.