Digi Store Support

Support Detail
Where should I go to trade-in my device?

You may visit us at any of the following Digi Stores. Click here for the list of Digi stores.

Can I trade-in more than 1 device?

No, for every new Digi Postpaid plan with a mobile device that you sign up for you may trade-in only one (1) mobile device.

Will I be able to get back the data stored in my old device?

NO. We are unable to restore or retrieve any data from your old device once the transaction is completed. Please ensure you have performed a full data backup before you surrender the device to our service staff.

Can I still get back my device after I’ve performed the trade-in?

No. Once you have agreed to trade-in your device and the transaction has been completed, we will not be able to return the device to you.

How can I pass the device validation check?

Before we can accept your device, our friendly staff will perform the following checks on your phone:

  1. If your device is able to power ON and OFF;
  2. The device is able to charge when plugged into a charger;
  3. If we are able to retrieve the IMEI of your device;
  4. The device screen is fully functional and has no cracks or damaged pixels;
  5. There is no missing / damaged button and cracked casing;
  6. The device has no water/liquid damage 
  7. Phone activation lock or screen lock is OFF
What happens if I have an existing device contract with Digi and would like to take up the trade-in offer on the same line?

You need to terminate the current contract before you are can to take up the new contract. In this event, penalty charges may apply as per our current early termination guidelines.

Can I trade-in my old device for cash?

No. Our trade-in offer is applicable only for the purchase of a new device which should be accompanied by a postpaid device contract.

What are the new devices allowed to be purchased with the trade-in value?

All devices which are available under our current Postpaid SmartPlan device offerings are allowed to be purchased with the trade-in value. However, you need to top-up the balance if the price of your new device is higher than the trade-in value. In the event where new device price is lower than the trade-in value, the extra value will be forfeited.

What are the acceptable devices for trade-in? And how much is the trade-in value?

Kindly visit us at any of the participating Digi centres to get a quote. Generally, the quoted trade-in value is based on evaluation of average market-prices and the condition of the phone. We promise that our customers will get a fair value of the device traded-in.

How do I benefit from this offer?

You can trade-in your old device and use the trade-in value to pay for a new device available under the Digi trade-in program. Top-up will be required if the trade-in value is lower than that of the new device price.

Who are eligible to enjoy this offer?

This offer is open to all existing Digi customers or new port-in customers who take up a new device contract with Digi.