If the product you have received is damaged or faulty, please contact the respective manufacturer or the licensed seller immediately, as all warranty claims are managed by them.
Please follow these steps for your warranty claims:
- Look for the manufacturer’s service center address available on the product packaging and visit the manufacturer with your faulty item.
- Please make sure you include all accessories provided with the device, warranty card and the invoice as proof of your purchase with Digi.
For SIM cards:
- Kindly walk-in to a Digi Store nearby, and get your SIM replaced. Find a Digi Store near you
Send the product, with its original packaging and invoice, directly back to the warranty handling vendor. The vendor addresses corresponding to the brand purchased are mentioned below:
Brand Warranty Handling Vendor Samsung BBS Distribution Sdn Bhd Adam Elements Gadget Access Sdn Bhd Freedy Gadget Access Sdn Bhd Incipio Gadget Access Sdn Bhd ITSkins Gadget Access Sdn Bhd RHA Gadget Access Sdn Bhd JBL Hot Gadget Distribution Sdn Bhd
Hot Gadget Distribution Sdn Bhd
Contact Person: Coco Ng
Contact No: 019 293 9388
Lot 39607, Block A, Batu 7,
Jalan Bukit Kemuning, Seksyen 34,
40470 Shah Alam, Selangor.
Gadget Access Sdn Bhd
Contact Person: Darren Thong
Contact No: 03-77322119
B-G-3A , Perdana Exclusive Condo , Jalan PJU 8/1 , Damansara Perdana , 47820 Petaling Jaya ,
BBS Distribution Sdn Bhd
Contact Person: CK Yip
Contact No: 012-7078027
2.03 2nd floor Menara keck seng,
Jalan bukit bintang,
55100, KUALA LUMPUR