Online Store Support

What if I receive a faulty item?

If the product you have received is damaged or faulty, please contact the respective manufacturer or the licensed seller immediately, as all warranty claims are managed by them.

Please follow these steps for your warranty claims:

For Smartphones:

  1. Look for the manufacturer’s service center address available on the product packaging and visit the manufacturer with your faulty item.
  2. Please make sure you include all accessories provided with the device, warranty card and the invoice as proof of your purchase with Digi.

For SIM cards:

  1. Kindly walk-in to a Digi Store nearby, and get your SIM replaced. Find a Digi Store near you

For Accessories:

  1. Send the product, with its original packaging and invoice, directly back to the warranty handling vendor. The vendor addresses corresponding to the brand purchased are mentioned below:

    BrandWarranty Handling Vendor
    SamsungBBS Distribution Sdn Bhd
    Adam ElementsGadget Access Sdn Bhd
    FreedyGadget Access Sdn Bhd
    IncipioGadget Access Sdn Bhd
    ITSkinsGadget Access Sdn Bhd
    RHAGadget Access Sdn Bhd
    JBLHot Gadget Distribution Sdn Bhd

     Hot Gadget Distribution Sdn Bhd
    Contact Person: Coco Ng
    Contact No: 019 293 9388

    Address :
    Lot 39607, Block A, Batu 7,
    Jalan Bukit Kemuning, Seksyen 34,
    40470 Shah Alam, Selangor.

    Gadget Access Sdn Bhd
    Contact Person: Darren Thong
    Contact No: 03-77322119

    Address :
    B-G-3A , Perdana Exclusive Condo , Jalan PJU 8/1 , Damansara Perdana , 47820 Petaling Jaya ,

    BBS Distribution Sdn Bhd
    Contact Person: CK Yip
    Contact No: 012-7078027

    2.03 2nd floor Menara keck seng,
    Jalan bukit bintang,
    55100, KUALA LUMPUR

    How long will it take for my order to be replaced?

    The time taken for replacement is totally dependent on the manufacturer or the seller. For any information related to the warranty claims or replacements, please contact them directly.

    How do I check a product’s warranty?

    A warranty card is usually included with your product. If there is no warranty card, check the user manual or product package for more details. Please contact the manufacturer or seller centers for all warranty related queries.

    Are all the products I purchase from Digi’s website eligible for a warranty claim?

    Any return or replacement of a product purchased from the website will be subjected to the terms of purchase of the manufacturer or licensed seller.

    Digi is in no way liable to or responsible for any defects to the product delivered. Please contact the seller or manufacturer service centers for all product-related information.