If the product you have received is damaged or faulty, please contact the respective manufacturer or the licensed seller immediately, as all warranty claims are managed by them.

Please follow these steps for your warranty claims:

For Smartphones:

1. Look for the manufacturer’s service center address available on the product packaging and visit the manufacturer with your faulty item.
2. Please make sure you include all accessories provided with the device, warranty card and the invoice as proof of your purchase with Digi.

For SIM cards:

1. Kindly walk-in to a Digi Store nearby, and get your SIM replaced. Find a Digi Store near you

For Accessories:

1. Send the product, with its original packaging and invoice, directly back to the warranty handling vendor. The vendor addresses corresponding to the brand purchased are mentioned below:

   Brand	Warranty Handling Vendor
   Samsung	BBS Distribution Sdn Bhd
   Adam Elements	Gadget Access Sdn Bhd
   Freedy	Gadget Access Sdn Bhd
   Incipio	Gadget Access Sdn Bhd
   ITSkins	Gadget Access Sdn Bhd
   RHA	Gadget Access Sdn Bhd
   JBL	Hot Gadget Distribution Sdn Bhd

    Hot Gadget Distribution Sdn Bhd
   Contact Person: Coco Ng
   Contact No: 019 293 9388
   Email: coco.ng@hotgadgets.com.my

   Address :
   Lot 39607, Block A, Batu 7,
   Jalan Bukit Kemuning, Seksyen 34,
   40470 Shah Alam, Selangor.

   Gadget Access Sdn Bhd
   Contact Person: Darren Thong
   Contact No: 03-77322119

   Address :
   B-G-3A , Perdana Exclusive Condo , Jalan PJU 8/1 , Damansara Perdana , 47820 Petaling Jaya ,
   Selangor.

   BBS Distribution Sdn Bhd
   Contact Person: CK Yip
   Contact No: 012-7078027

   Address:
   2.03 2nd floor Menara keck seng,
   Jalan bukit bintang,
   55100, KUALA LUMPUR

The time taken for replacement is totally dependent on the manufacturer or the seller. For any information related to the warranty claims or replacements, please contact them directly.

A warranty card is usually included with your product. If there is no warranty card, check the user manual or product package for more details. Please contact the manufacturer or seller centers for all warranty related queries.

Any return or replacement of a product purchased from the website will be subjected to the terms of purchase of the manufacturer or licensed seller.

Digi is in no way liable to or responsible for any defects to the product delivered. Please contact the seller or manufacturer service centers for all product-related information.