Internet Support

How do I check the Internet and Call balance of my NEXT Plan?

You may check your base quota Internet balance via MyDigi, or by dialing *128*2*4# and following the steps.

Please note that you will not be able to check the balance for Unlimited Calls.

Who can purchase NEXT internet plans?

Only Digi Prepaid NEXT subscribers will be entitled to purchase NEXT internet plans.

Can I use the Internet quota from my NEXT plan when I am roaming abroad?

No. The Internet quota from your NEXT plan is for domestic use only (i.e. within Malaysia).

Mobile Internet usage while roaming abroad on other networks shall be charged as per the respective roaming operator’s rate for Internet access.

What are the available NEXT Internet plans?

Please refer to the table below

NEXT Internet Plan





3GB Truly High-Speed Internet + Unlimited Social



15GB Truly High-Speed Internet



30GB Truly High-Speed Internet +

Unlimited Calls to All Local Network



40GB Truly High-Speed Internet +

Unlimited Calls to All Local Network

All NEXT internet plans come with 30-days internet that support Always Active.

Will my NEXT internet plan be renewed automatically at the end of plan validity?

NEXT internet plans are one-off purchase. You will need to purchase the pass again if you want to continue enjoying it after it expires.

What is "Always Active"?

"Always Active" means that your main account validity will always be extended to match the subscription validity of your internet plan.

For example, if your account validity expires tomorrow but you subscribe to a NEXT Plan today, your account validity will be extended by 30 days (instead of expiring tomorrow).

However, if your main account has a validity of more than 30 days at the point of subscription to a NEXT Plan, it will remain unchanged.

How do I unsubscribe from NEXT internet plan?

You can go to MyDigi or by dialing *128*2*5# and following the steps to unsubscribe from NEXT internet plan.

How do I purchase NEXT internet plans?

You can purchase any NEXT internet plan via MyDigi > Add-ons or by dialling *128*2*1#

I am thinking about terminating my NEXT plan before it ends. After termination, can I still continue to use the Internet until the end of its validity?

No, your NEXT internet plan will be removed with immediate effect upon termination.

Is there any speed cap for Unlimited Social features?

Yes, the Unlimited Social feature is subjected to Digi’s fair usage policy.

Can I still purchase the NEXT internet plan if I already have an existing Internet Plan?

Yes, you can. However, your existing Internet plan will be overwritten and any remaining quota from your current internet plan will be forfeited.

What numbers can I call with the bundled Unlimited Calls to all networks?

You may make unlimited voice calls to both Digi numbers and all other networks, including fixed lines (excludes video calls, calls to special numbers, 1-300 numbers, and 121 numbers) within Malaysia.

What is the call rate to special number 1-300, 1-700 and 1-800 from Prepaid Line?

Please refer to the table below:

Rate Plan



All Prepaid



All Prepaid



All Prepaid