Digi Postpaid Support

How do I terminate my RM1 service?

You may manage and terminate your subscription services via the link: http://easyadd.my

What is the RM1 Premium Video Subscription?

The RM1 Premium Video Subscription is a video streaming subscription service at a price of RM1 per month. Customers get to enjoy one subscription from three choices:

  • Viu
  • Dimsum
  • Mubi Sinema

Each customer can choose only one (1) of the offered services at any point in time.

How do I become eligible to enjoy this offer?

All new and existing customers on a Digi Postpaid 58 plan are eligible to sign up for one (1) subscription service at the price of RM1 per month. Your subscription will be automatically renewed as long as you remain active on your plan.

How do I sign up?

You may sign up for this offer at any Digi Store or Digi Store Express. Alternatively, you can visit this link: http://easyadd.my/curate/start or via the MyDigi app.

What if I want to subscribe to more than 1 subscription service? Can I subscribe to all at RM1 each?

Each customer is eligible for only one (1) service at RM1. You may sign up for the other 2 services at their regular prices – visit http://easyadd.my to find out more.

I am on a Digi Postpaid 58 plan. I have an existing subscription on Viu/Mubi/Dimsum and I am paying RM5 per month. What will happen to my existing subscription?

Your existing subscription will remain at RM5 unless you change the offer. You may change your existing subscription at http://easyadd.my/curate/start.

For example, if you are an existing Mubi Sinema Monthly subscriber, you can change your offer by following the steps below:

  1. Go to http://easyadd.my/curate/start, select ‘Mubi Sinema’
  2. Enter your mobile number (the number must be registered under Digi Postpaid 58 plan) and click ‘Pay Now’.
  3. You will see the option to ‘Update your subscription’ if you have an existing Mubi Sinema package with us.
  4. Proceed by clicking ‘Confirm’.
  5. You will receive the confirmation message upon successful change of the offer. The new RM1 offer will take effect from the next renewal date of your Mubi Sinema subscription.
I am on a Digi Postpaid 58 plan and have chosen an RM1 service. Can I switch my current RM1 service with another one?

Yes, you can. Please take note of the following:

  1. You can only change the offer once per subscription cycle
  2. You must terminate the existing offer, and then subscribe to the new offer after the end of the current offer’s subscription period

For example:

  • You have subscribed to Viu Monthly (RM1) on 1-Sept-2020, and chose to terminate it on 15-Sept-2020.
  • You can continue to access Viu until 30-Sept (end of subscription cycle).
  • You can only subscribe to Dimsum monthly package (RM1) from 1-Oct-2020.
What if I change my Digi Postpaid 58 plan while being subscribed to this RM1 service?

Once you are no longer on an eligible Digi Postpaid plan, you will no longer be able to enjoy the RM1 service.