Digi Postpaid Support

Who is eligible for this Digi PhoneFreedom 365?

The programme is available for all Existing Digi Postpaid™ customers, port in , new postpaid and Prepaid to Postpaid Customers. Walk into the nearest Digi Store or Digi Store Express or contact our customer service to check the offers available based on your eligibility. The following must also be met during registration:

  • Biometric thumbprint scan must match the NRIC thumbprint to qualify for registration.
  • For Credit Card Auto-Billing Option, Third-party Credit Card is NOT allowed.
  • Registrant must be a Malaysian citizen.
  • Port In customers to present 3 months latest current operator postpaid bill.
If subscriber sign up for Digi Fibre Broadband in addition to Phone Freedom 365, will I enjoy both rebates for Phone Freedom 365 and rebates offered under Digi Fibre Broadband?

Yes, subscribers who sign up for both Digi Fibre Broadband and Phone Freedom 365 will enjoy more saving and eligible for the rebates from both Phone Freedom 365 and Digi Fibre Broadband sign up.

What is Digi PhoneFreedom 365?

Digi PhoneFreedom 365 is a new device programme that offers you an easier way in to enjoy the latest flagship phones. It is a device programme that comes with a (A) Digi Postpaid™ Rate Plan (“Mobile Service Plan”) and (B) a 24-month Device Instalment plan.

Which Postpaid mobile offers bundled under Digi PhoneFreedom 365?

It comes bundled with the following 4 different Digi Postpaid™ Rate Plans:

 DP 60 DSDP 90 DSDP 120 DSDP 150 DS
Internet Quota25GB50GB65GB85GB 
CallsUnlimited to all networks
Roaming & IDD across 10 CountriesRM35 monthlyRM15 monthly
5GB Internet Roaming + 60mins Roaming Voice Calls + 60mins IDD Voice Calls
Is the Early Upgrade programme still available?

No, Early Upgrade has been discontinued from 8 September 2021 onwards.

How does Digi PhoneFreedom 365 benefit me?

Compare to conventional device programs, Digi PhoneFreedom 365 offers you the following:

  • No upfront payment – walk away with a brand new phone without paying a deposit
  • No interest charged – A monthly instalment scheme allows you to pay off your phone in 24 months, interest-free
Which phone models are available with Digi PhoneFreedom 365 ?

You can check the available phone models at our website http://digi.my/phonefreedom365

How can I sign up for a new device contract before my contract expires?

You can sign up for a new device contract by paying the Termination Fee, which is the remaining device balance price -- equivalent to [(RRP-Advance payment)/24) x remaining months + admin fee]. Once you have paid the termination fee, you may then sign up for a new device with Digi PhoneFreedom 365.

Will I be paying more with Digi PhoneFreedom 365 compared to buying the phone outright?

No, you will not be paying more than the Retail Recommended Price (RRP). In fact, you will enjoy greater value and flexibility with Digi PhoneFreedom 365 than when you buy the phone conventionally. Digi PhoneFreedom 365 provides an instalment facility, saving you from a large outright payment.

How many months of monthly repayment fees do I need to fulfil under this programme?

You have to fulfil the 24 monthly device payments as accorded in the contract.

Will I enjoy 0 Upfront with Digi PhoneFreedom 365 during sign up?

0 Upfront is available to eligible customers based on a set of criteria, which includes a combination of tenure, payment history and usage, among others (customer eligibility is updated periodically). For now, the only way to check your eligibility is to walk into the nearest Digi Store or Dig Store Express or contact our customer service.

What if I cancel or terminate my line or my phone was lost/ stolen during the contract period?

If you cancel or terminate your line or phone was lost/ stolen before completing the minimum 24 months’ instalment period, you will need to pay a Termination Fee, which is the remaining device balance price -- equivalent to [(RRP-Advance payment)/24) x remaining months + admin fee]. Once you have paid the termination fee, you may then sign up for a new device with Digi PhoneFreedom 365.

Why do I need to pay device advance payment when I sign up to Digi PhoneFreedom 365?

Device advance payment is only applicable to those who are not eligible for the 0 Upfront feature of Digi PhoneFreedom 365. For now, you need to walk into the nearest Digi Store or Digi Store Express or contact our customer service to check your eligibility status.

Can I continue to stay on this programme after I have completed my 24 months’ instalment period?

You can continue to subscribe to your current Digi Postpaid™ Rate Plan once you have completed the 24 months’ payment for the Device Payment Monthly Price.

Will I enjoy lower upfront if I port in from my existing operator?

12 Months device advance payment is available to eligible port in customer based on the following:

Average last 3 months bill exceeding RM80 with credit card auto-billing subscription.
(Device Advance Payment will be applicable for those that do not meet the eligibility above)

I am an existing Digi UP™ / Easy Up Customer. Am I entitled to subscribe to Digi PhoneFreedom 365 ?

You are currently not entitled to join Digi PhoneFreedom 365 unless you have (A) completed the minimum contract tenure of 24 months’ instalments with Digi UP™ or Easy Up programme or (B) terminated from Digi UP™ and Easy Up programme. After which, we will have to run the eligibility criteria check as well as ensure that you have fully complied with the Terms and Conditions set out in Digi UP™ or Easy Up webpage.

Can corporate individual or SME lines sign up?

No. Corporate individual OR SME lines are not eligible to sign up for this programme.

What happens if I do not pay my monthly fees?

Digi reserves the right activate the device blocking feature for non-payment of the monthly fees.