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Broadband Support
Support Detail
How do I pay my monthly Broadband bill?
If I sign up for Auto-Billing under the new Digi Broadband plan, what benefits do I get?
Auto Billing discount of 5% off total monthly bill is only applicable to the first SIX (6) months of subscription only. Total monthly bill includes monthly fees and usages, but excludes standard and itemized billing charges.
Can I perform Internet Sharing with the new Digi Broadband plan?
No, Internet Sharing cannot be done from the new Digi Broadband plan.
Can I sign up LTE MobiFi (Huawei E5577s) with Broadband Monthly 45/65/105?
Yes, you can.
I am an existing Digi Postpaid customer, can I perform Internet Sharing with my Digi Broadband supplementary line?
Yes, you can perform Internet Sharing with your Digi Broadband supplementary line.
Can I sign up LTE-A MobiFi (Huawei E5785) with Broadband RM60?
No, you are not allowed to as this modem is only bundled with Broadband Monthly 45/65.
I am an existing Digi Postpaid customer, can I purchase my Broadband supplementary line’s Internet Top Ups?
No, the Internet Top Ups can only be purchased and used by the Broadband supplementary plan.
If I terminate my MobiFi contract within the contract period, how much do I need to pay for early termination charges?
Here are the charges:
| Mobifi Model | Rate Plan | Contract Period | Penalty Charges |
|---|---|---|---|
| Huawei E5577s LTE | Broadband Monthly 45 Broadband Monthly 45 (Supp) Broadband Monthly 65 Broadband Monthly 65 (Supp) Broadband Monthly 105 Broadband Monthly 105 (Supp) Broadband Ambassador 75 | 12 months | Flat fee of RM200 (administrative fee) + RM9 x Remaining months |
| Huawei E5785 LTE-A | Broadband Monthly 105 Broadband Monthly 105 (Supp) Broadband Ambassador 75 | 12 months | Flat fee of RM300 (administration fee) + RM9 x Remaining months |
| Huawei B315s | Broadband Monthly 45 Broadband Monthly 45 (Supp) Broadband Monthly 65 Broadband Monthly 65 (Supp) Broadband Ambassador 75 | 12 months | Flat fee of RM200 (administrative fee) + RM9 x Remaining months |
What are the differences between Mobifi E5577s and Mobifi E5785?
| Specifications | LTE –E5577 | LTE-A E5785 |
|---|---|---|
| Supported Network | 4G LTE | 4G LTE-A |
| Maximum No of Device Connected Simultaneously | Up to 10 | Up to 16 on WLAN 2.4GHz Up to 10 on WLAN 5GHz |
| Battery Working Time | Up to 12 Hours | Up to 12 Hours |
I am currently subscribed to the previous Broadband plan without contract. Can I move to the new Broadband Monthly 45/65/105?
Yes, you can change your plan to the new Broadband plans. You may visit Digi outlets, authorized dealers stores, or call Customer Service hotline at 0162211800 to perform a change of plan.
I am currently subscribed to the previous Broadband plan with 12 months contract. Can I move to the new Broadband Monthly 45/65/105?
Only upgrades are allowed. Eg. Broadband Monthly 60 to Broadband Monthly 105.