To activate your new Digi SIM, please get in touch with Digi Customer Service at 016 221 1800. Or alternatively, you can still continue to use your existing Digi SIM if you want to!
Activating Your New SIM Support
Support Detail
Change of Plan: I have an existing Digi line and just changed to a new plan. I’ve received my new Digi SIM, how do I activate the new SIM?
New Line: I purchased a new plan / line and received my new Digi SIM, do I need to manually activate the SIM?
No, there is no activation required, so just insert your new SIM into your device and get connected to Digi’s network immediately!
Switch to Digi (Port-in): I just port-in to Digi from another mobile service provider via your online channel and have received my new Digi SIM(s). What's next?
If you are a Switch to Digi / Port-in customer switching from another mobile service provider to Digi, then make sure you follow the steps below:
- First, keep your old SIM(s) in your phone and lookout for the network switching confirmation SMS from your current mobile service provider.
- Reply and accept the network switching confirmation SMS from your mobile service provider after you’ve received the SMS notification.
- Once you lose signal on your old SIM(s), you can then switch to your new Digi SIM(s) and start enjoying our service!
If you still need assistance, please get in touch with Digi Customer Service at 016 221 1800, email us, or drop us a note at Facebook or Twitter. We’re here to help!
Additional notes:
For phone bundle / device purchases
If your purchase of a plan includes a device, your device will be delivered to you on the 2nd delivery trip (provided you have no port-in problems).
Switch to Digi (Port-in) process of supplementary lines
If you have supplementary lines that are porting in to Digi as well, make sure the old SIM cards are in the phones to receive the network confirmation switching SMS from your old telco. Once again, reply and accept the network switching confirmation SMS to complete the port-in process to Digi.
Digi Abadi: I’ve received my new SIM, how do I activate it?
Please follow these steps to activate Digi Abadi:-
- Insert the SIM and proceed to make your first call (FCA) by dialing any number. You will be asked to select your preferred language and your SIM will be activated
- Perform your first reload and activate Digi Abadi for RM28 by dialing *128#
- Following this, an SMS/Email will be sent the next day for you to complete the Insurance Activation Online. For more info click > http://digi.my/iab
Note: If you are having issues with Internet Connectivity after activation, restart the phone or turn on and then off the airplane mode. If you still have issues, please get in touch with Digi Customer Service at 016 221 1800.