Online Store Support

How can I cancel my purchase?

Unfortunately, we do not allow cancellations/refunds once your purchase is successful.

What are the conditions under which I can request for a refund?

A refund request is limited to the following circumstances and can only be initiated:

  1. When your Switch to Digi (Port-in) request was unsuccessful due to specific rejection reasons,

  2. Or in any other case, if Digi is at fault.

How do I initiate a refund request?

You can submit your request by visiting our website and logging in to your MyDigi account. A ‘Refund’ button will be visible for transactions eligible for a refund. Upon a successful request, the refund request email will be sent to you. 
Effective from March 2020, requests for refunds are to be submitted only via the Digi website ( by logging in to your MyDigi account. Please note that all refund requests need to be initiated immediately or, in any event, within 7 days from the date of purchase of the product.

How long does it take for my refund to be processed?

Once your refund has been approved, an SMS will be sent to you. Refunds will typically take between 4 to 6 weeks from the date of approval. Please note that this processing time is also dependent on your bank’s policies.

Can my refund be credited to my preferred bank account?

No, refunds will only be credited to the same account via the same payment method through which the initial purchase was made on the website.