1.

By subscribing to any Digi Postpaid plan (“Plan”), the Customer acknowledges that they understand the terms and conditions herein (“Terms and Conditions”) as well as the ‘All General Terms and Conditions’, including but not limited to Privacy Notice, Fair Usage Policy and account management, which are available at www.digi.com.my and agree to abide by them. The terms and words used in the Terms and Conditions here shall bear the same definition and meaning as stated in the ‘All General Terms and Conditions’.

2.

Where application services are bundled with any Plan, Digi reserves the sole and absolute right to cease, alter or suspend or substitute the application services bundled offerings at any time without prior notice. For the avoidance of doubt, such alteration, cancellation, termination or suspension by Digi does not entitle the Customers to any claim or compensation against Digi (in cash or in kind) for any and all loss or damage suffered or incurred by the Customers as a direct or indirect result of the act of alteration, cancellation, termination or suspension.

3.

Digi reserve the rights at its absolute discretion without liability to vary, delete or add to any of these Terms and Conditions, including but not limited to any feature for the Plans, from time to time without prior notice to the Customer as it deems fit. Continued use of this subscription and/or service following any changes to these terms and conditions constitutes an acceptance to those changes (if any). Customer accepts to be responsible for regularly reviewing information on the Plans at www.digi.com.my.

4.

Digi shall not be responsible in any way in the event that the Customer’s subscription was activated by a third party without his/her consent. Digi shall not refund nor compensate the Customer in any manner whatsoever in such situations.

5.

A Customer can register up to a maximum of four (4) Principal Lines for every NRIC or Passport number (as the case may be).

6.

The Plans for Principal Lines and the eligible Add-Ons are as follows, subject to change from time to time without compensation or prior notice. Charges published are exclusive of all applicable taxes including Service Tax.

7.

Principal plans are listed as follows: 

8.

Principal Line benefits or any part thereof are non-transferable.

9.

Customer with a Plan may add the following products and services (“Add-Ons”), subject to eligibility as set out in these Terms and Conditions or as determined by Digi from time to time without prior notice, provided always that Digi shall have sole and absolute discretion to accept, reject, suspend or terminate any request for or continued use of an Add-On as Digi deems fit:

10.

Supplementary Lines

11.

Internet Top Up

12.

Roam Like Home

13.

Roaming Passes

14.

Contract

15.

This section shall apply to both Principal and Supplementary Line(s).

16.

The Customer shall, upon the submission of his/her application for registration, pay Digi the Advance Payment and/or Deposit and such other fees, charges and taxes as required by Digi. In addition to Advance Payment, non-Malaysian Customers are required to pay a Deposit of such sum as shall be determined by Digi from time to time. Any Deposit paid may be applied, forfeited, utilized, off set or refunded to Customer at Digi’s sole and absolute discretion.

17.

All rates depicted above for voice calls, SMS and MMS along with the bundled Minutes, bundled SMS and Mobile Internet Quota (“Bundled Offers”) apply only when used within Malaysia (to all domestic networks).

18.

All other services that are not included as part of the Bundled Offers including but not limited to MMS, Video Call, International Direct Dialing (IDD), International Roaming (IR) etc. are chargeable based on usage on a Pay-As-You-Use (PAYU) basis and rates applicable are based on standard rates published on www.digi.com.my, subject to Digi’s pricing for such services as amended from time to time.

19.

For more information on roaming rates, please click here.

20.

For more information on IDD rates, please click here.

21.

Usage on Calls and SMS beyond the cap of the Bundled Offers will be charged on the basis of Pay-As-You-Use (PAYU) in addition to the applicable Monthly Fee.

22.

All usages while on an overseas roaming network do not account as part of Bundled Offer.

23.

This section shall apply to both Principal and Supplementary Line(s).

24.

All Mobile Internet Quota allocated in a Plan / Bundled Offer is exclusively for domestic usage only.

25.

All Mobile Internet Quota allocated to a Principal Line is eligible for sharing to any of its Supplementary Line(s). Digi reserves the right to collect a fee as determined by Digi from time to time (“Sharing Fee”) for this service. The Mobile Internet Quota of the Principal Line will be consumed first before the Mobile Internet Quota of the Supplementary Line will be consumed.

26.

The precedence of the Mobile Internet usages of Principal and Supplementary Line(s), where applicable:

27.

All Mobile Internet Quota allocated is not eligible for sharing between Principal to Principal Lines or Supplementary to Supplementary Lines.

28.

For more information on internet sharing Terms and Conditions please click here.

29.

Except where provided in these Terms and Conditions, where the Customer does not fully utilise the Mobile Internet Quota allocation, the balance unutilised Mobile Internet allocation shall be forfeited at the end of the bill cycle.

30.

Mobile Internet and any data service will be restricted once usage exceeded the total Internet quota allocated. However, the Customer may opt to purchase Internet Top Up Add-On to continue surfing the Internet at regular speed.

31.

Unlimited Calls allocated with the Plans:

32.

The Plans above may contain special offerings which may be cancelled, changed, suspended without compensation or prior notice as in accordance with Digi’s sole and absolute discretion. Digi shall also have sole and absolute discretion to change any eligibility criteria for these special offerings. The following list of Digi Postpaid offerings are valid until further notice.

33.

Monthly Fee Discount for Supplementary Line(s)

34.

Waiver of Sharing Fee

35.

Digi Fibre and Digi Mobile Broadband Rebate

36.

Free Internet Top Up

37.

Auto Billing Discount

38.

Ambassador Benefit