Add-on Deals (Contract)
1.
Device Upgrade
1.1.
Device upgrade under the PF365 Plan (“Device Upgrade”) is available in the period from month 18 to month 24, provided that the Customer has completed at least the 17th payment for tier 1 phones or 19th payment for tier 2 phones and no other amounts are outstanding. The Device Upgrade may be exercised at the selected Digi Stores and Digi Store Express.
1.2.
The Customer must return the Device in Good Working Condition (defined below) in order to qualify the Device Upgrade.
1.3.
The Customer may upgrade to a new device model or a different device brand based on the new Contract Offering for PF365 Plan available at the time of upgrade.
1.4.
The Customer should not have any outstanding (including the Device Payment Monthly Price and monthly Mobile Service Plan fee) in their bill before exercising the Device Upgrade. Upon successful upgrade, the remaining Term of the original Contract shall lapse and the remaining months of the Device Payment Monthly Price will be waived.
1.5.
If the Device Payment Monthly Price was fully paid during the previous subscription, the remaining months of the Device Payment Monthly Price will be credited back to Customer’s bill upon successful Device Upgrade.
Returned Device
1.6.
The returned Device must be within the stipulated Good Working Condition Criteria as follows;
1.6.1.
is fully functional in all respects (including but not limited to turns on and off, buttons are fully functional, make and receive calls, connects to the internet, touchscreen is fully functional);
1.6.2.
is accompanied by a fully functioning battery;
1.6.3.
has no missing, disassembled, customized or non-original parts which are non-original or not otherwise genuine parts or not original equipment manufacturer (OEM) parts used for repair under the manufacturer’s warranty or obligations under the Local Consumer Law;
1.6.4.
is factory reset;
1.6.5.
has all activation and device locking features disabled (including but not limited to ‘Find my iPhone’ feature disabled for iOS 7 or higher);
1.6.6.
is not IMEI blocked;
1.6.7.
is data wiped (including wiping or secure destruction of any user-added storage); and
1.6.8.
does not exhibit any one or more of the Damage Criteria below:
1.7.
Damage Criteria:
1.7.1.
does not power on and off as intended;
1.7.2.
heavy wear and tear (including but not limited to any functionality issue, crack or chip on front of glass, internal screen and/or body, extreme abrasion, puncture holes, damaged, broken or missing buttons, slit/separation of the device enclosure, bent device enclosure, devices that are destroyed or forcibly separated into multiple pieces);
1.7.3.
significant damage (including but not limited to liquid damage as indicated by the liquid ingress indicator, LCD/OLED damage/bleeding, swollen battery);
1.7.4.
damaged internal screen (including but not limited to discoloured / damaged / cracked / bleeding LCD/OLED);
1.7.5.
the activation/device lock is enabled (including but not limited to ‘Find my iPhone' feature disabled for iOS 7 or higher);
1.7.6.
not factory reset;
1.7.7.
is not fully data wiped or customer data not cleared;
1.7.8.
missing parts or custom third party parts and unauthorised modifications or has been disassembled;
1.7.9.
is a device that has been the subject of a manufacturer recall or repair program that has not been replaced or repaired in accordance with such program; or
1.7.10.
the back of the device is cracked, chipped, dented, damaged or smashed
1.8.
The Customer must allow Digi to install an app or software (if required) on the Device to test and validate.
1.9.
Digi has the absolute discretion to decide whether a Device in which the Customer wishes to return upon upgrade can be accepted or rejected.
1.10.
The returned Device is defined as the Device including all parts inside the mobile handset but excluding the packaging and accessories that come with it.
1.11.
Digi is not responsible for the loss, safekeeping or maintenance in confidence of any personal information remaining in the Customer’s returned Device once it is returned to Digi and the Customer understands that such information may be accessible to third parties if the Customer does not delete it.
1.12.
To protect the Customer’s privacy, the Customer acknowledges that before returning the Device to Digi, all applications' data, contacts, and personal data including but not limited to photos, messages, web browsing history, and/or passwords and other personal, confidential or sensitive data stored in the Device must be erased. Digi and/or its suppliers, agents or representatives are not responsible for removing personal, confidential and sensitive information from the device and cannot guarantee such information left on the device will be deleted. If the Customer fails to remove all personal, confidential or sensitive information from the Device, the Customer agrees to release Digi and/or its suppliers, agents or representatives from all claims, losses or damages with respect to the use of SIM card or any personal information whether arising before or after the return of the Device to Digi.