The full terms and conditions of the use of the selected products and/or services are as set out at http://digi.my/tnc ("General Terms"), including the Data Protection Obligations as set out at http://digi.my/dataprotection together with Digi's Privacy Statement as set out at http://digi.my/privacystatement; all of which form an integral part of full terms and conditions of the said products and/or services (collectively, the "Terms and Conditions"). The Terms and Conditions are also accessible via Digi's website at http://www.digi.com.my. All terms and reference used herein shall be the same as the General Terms unless otherwise defined.
For purposes of these terms and conditions, the following terms shall be defined as follows:
“Unauthorised selling and commercial gain” – includes situations where abusive usage is governed by a mechanical non-human non-stop usage i.e. machine to machine use, usage in a SIM box or reselling of free calls and/or SMS (as in the use of a public cellular phone facility)
“Subscriber(s)” – Digi Telecommunications Sdn Bhd’s ("Digi") new subscribers and existing subscribers of the Digi Prepaid LiVE™ plan subject to the foregoing terms and conditions.
1. Buddyz Free Call and SMS (hereinafter to be referred to as "Free Calls and SMS")
1.1. Each Subscriber can register up to Six (6) Buddyz™ (Digi numbers only), initial registration of the Six (6) Buddyz are of free of charge.
1.2. The Subscriber may change their Buddyz™ numbers any time. Notwithstanding, for this subsequent change, the Subscriber will be charged RM10.00 for each change of their current listed Buddyz™ number.
1.3. In the event the Subscriber changes his/her call plan, at Digi's discretion, the Buddyz™ numbers may be removed. Pursuant thereto, the resetting of the Buddyz™ numbers shall require the Subscriber to key in all their Buddyz™ numbers again.
1.4. Digi in its sole discretion in view of various safety factors and general public concerns will determine the allocation of amount of Free Calls and SMS which is subject to change from time to time. Where if reflected in Digi’s system an average significant increase of usage by Subscribers for usage of Digi’s designated services thereto, Digi will adjust accordingly after full deliberation by Digi's Management Team concerning the bandwidth and limitation currently set to accommodate any current request and expectation of its users.
1.5. Upon reaching the quota of Free Calls and SMS indicated below, Digi reserves the right to suspend the usage and/or charge the Subscriber on calls and SMS, impose a fee, extra charges and/or penalty to the Subscriber who misuses or abuses (as the case may be) the free calls or data or SMS services by way of any unauthorised selling and/or commercial gain, as may be determined by Digi in its sole discretion.
1.6. Pursuant thereto, Digi may impose a minimum or maximum capping for the free calls and/or SMS usage without prior notice to the Subscriber or as amended from time to time.
1.7. At any time throughout the rendering of Digi's services herein, Digi reserves the right to suspend and/or terminate the line in the case of suspected abusive commercial gain activities not limited to any call and/or SMS and/or promotions presently offered.
1.8. At current and in line with this present offering, the monthly total Free Calls and SMS to Buddyz™ will be free to the extent of achieving collectively 1000 minutes of calls and 1000 SMS respectively. For every subsequent call after the monthly free 1000 minutes of calls will be charged at RM0.30 per minute and every subsequent SMS after the free 1000 SMS will be charged at RM0.20 per SMS.
1.9. The Free Calls and SMS are non-transferable, whether by operation of law or otherwise, either to any other person, entity or any other prepaid account.
1.10. No carry forward of the unutilised quota of Free Calls and SMS will be allowed.
1.11. The Subscribers must maintain their accounts to be in an "Active" status throughout the duration of the services in order to continue enjoying the Free Calls and SMS.
1.12. The Free Calls and SMS can only be utilised domestically i.e. within Malaysia only, to other Digi numbers set up as the Subscribers’ Buddyz™ numbers, of which are subject to roaming charges when used overseas. The Subscribers shall be charged based on the calls and/or SMS rates imposed by the respective Digi roaming operators for calls and/or SMS usage whilst roaming with Digi's overseas roaming partners and/or collaborators. The list of Digi's overseas roaming partners and/or collaborators is subject to change and is available on Digi's websites.
1.13. Digi reserves the sole and absolute rights to cease, alter or suspend the provision of Free Calls and SMS usage anytime without prior notice based on its sole and absolute discretion. For the avoidance of doubt, such alteration, cancellation, termination or suspension by Digi does not entitle the Subscribers to any claim or compensation against Digi (in cash or in kind) for any and all losses or damages suffered or incurred by the Subscribers as a direct or indirect result of the act of alteration, cancellation, termination or suspension.
1.14. By using this Buddyz™ free calls and SMS, the Subscribers acknowledge that they understand the terms and conditions herein and agree to abide by it.
2. FREE Music Streaming and Video Streaming quota
2.1. The Subscriber shall be entitled to FREE 2.5GB Music and Video Streaming quota every 7 (seven) days from the date of redemption of the offers upon first call activation.
2.2. The Subscriber will be allocated another FREE 2.5GB Music and Video Streaming every 7 (seven) days. Any unused quota from the previous 7 (seven) days will be forfeited (subject to change at Digi's discretion).
2.3. The Subscriber must remain in Digi account in active status in order to use Free Music and Video Streaming quota.
2.4. For any misuses or abuse of the FREE 2.5GB Music and Video Streaming services by way of unauthorised selling and/or commercial gains, Digi reserves the right to terminate the line or suspend the usage and/or charge the Subscriber on the excess internet usage, impose a fee, extra charges and/or penalty to the Subscriber as deem appropriate by Digi in its sole discretion.
2.5. The Free Internet quota granted herein is non-transferable, whether by operation of law or otherwise, either to any other person, entity or any other Subscriber's prepaid account.
2.6. The 2.5GB Music and Video Steaming can only be utilised domestically i.e. within Malaysia only, and is subject to roaming charges when used overseas. The Subscriber shall be charged based on the internet roaming rates imposed by the respective Digi roaming operators for internet roaming usage whilst roaming with Digi's overseas partners and/or collaborators. The list of Digi's roaming partners and/or collaborators is subject to change and is available on Digi's websites.
2.7. The Subscriber shall be charged based on the Internet access rates imposed by the respective overseas Digi's roaming operators for Internet usage whilst roaming with Digi's roaming partners.
2.8. Any existing Digi Prepaid Mobile Internet plans' Terms & Conditions shall apply to supplement any terms and conditions wherein lacking herein.
2.9. Digi reserves the sole and absolute right to cease, alter or suspend the provision of the Free Internet usage at any time without prior notice based on its sole and absolute discretion. In view thereof and for the avoidance of doubt, such alteration, cancellation, termination or suspension by Digi does not entitle the Subscribers to any claims and/or compensation against Digi (whether in cash or in kind) for any and all losses or damages suffered or incurred by the Subscribers as a direct or indirect result of the act of alteration, cancellation, termination or suspension thereof.
2.10. By using this Free Internet, the Subscribers acknowledge that they understand the terms and conditions herein and agree to abide by it at all times.
3. Free 300MB Internet
3.1. Upon first call activation, a Subscriber will receive a token to redeem free 300MB Internet.
3.2. A subscriber will then need to redeem his/her free 300MB Internet via UMB by dialing *888*1#.
3.3. Free 300MB Internet is valid for 7 days upon redemption.
4. FREE Basic Internet (hereinafter to be referred to as "Free Internet")
4.1. All Free Internet includes but is not limited to the ‘FREE Basic Internet ’ and is subject to Digi's Free Internet fair usage policy fully determined by Digi.
4.2. The Subscriber will enjoy the use of Free Internet subject to the limited speed of up to 64kbps in line with this present promotional offering (subject to change at Digi's discretion).
4.3. This Free Internet is herein restricted from consumption of Voice over Internet Protocol (VoIP) and/or Internet Tethering and/or any Peer-to-Peer or file sharing applications and/or other similar heavy streaming services.
4.4. The Subscriber must remain in Active status in order to use Free Internet.
4.5. For the avoidance of abuse and in line with general public concerns, the Free Internet is presently subject to a fair usage policy of up to 500MB per month. Notwithstanding, Digi in its sole discretion may seek to revise the Free Internet fair usage policy if the demand justifies the supply for any further increase thereto.
4.6. Any Internet access and/or consumption exceeding any of Digi's fair usage policy limits set for any present promotion will therefore be restricted accordingly. However, as explained above, this restriction is discretionary and is subject to change from time to time as desired by Digi without prior notice to the Subscribers. Digi reserves the right to impose a fee and/or extra charges for Internet access and/or consumption upon exceeding this fair usage policy, as may be determined by Digi in its sole discretion without prior notice to its Subscribers.
4.7. For any misuses or abuse of the Free Internet services by way of unauthorised selling and/or commercial gains, Digi reserves the right to terminate the line or suspend the usage and/or charge the Subscriber for the excess internet usage, impose a fee, extra charges and/or penalty to the Subscriber as deemed appropriate by Digi in its sole discretion without prior notice to the Subscribers.
4.8. The Free Internet quota granted herein is non-transferable, whether by operation of law or otherwise, either to any other person, entity or any other Subscriber's prepaid account.
4.9. No carrying forward of the unutilised quota of Free Internet is allowed.
4.10. The Free Internet can only be utilised domestically i.e. within Malaysia only, and is subject to roaming charges when used overseas. The Subscriber shall be charged based on the internet roaming rates imposed by the respective Digi roaming operators for internet roaming usage whilst roaming with Digi's overseas partners and/or collaborators. The list of Digi's roaming partners and/or collaborators is subject to change and is available on Digi's website.
4.11. The Subscriber shall be charged based on the Internet access rates imposed by the respective overseas Digi's roaming operators for Internet usage whilst roaming with Digi's roaming partners.
4.12. Internet usage refers to Subscriber's access to the Internet via Digi's GPRS, EDGE, 3G and/or LTE Network (whichever applicable).
4.13. Any existing Digi Prepaid Mobile Internet plans' Terms & Conditions shall apply to supplement any terms and conditions wherein lacking herein.
4.14. Digi reserves the sole and absolute right to cease, alter or suspend the provision of the Free Internet usage at any time without prior notice based on its sole and absolute discretion. In view thereof and for the avoidance of doubt, such alteration, cancellation, termination or suspension by Digi does not entitle the Subscribers to any claims and/or compensation against Digi (whether in cash or in kind) for any and all losses or damages suffered or incurred by the Subscribers as a direct or indirect result of the act of alteration, cancellation, termination or suspension thereof.
4.15. By using this Free Internet, the Subscribers acknowledge that they understand the terms and conditions herein and agree to abide by it at all times.
5. Digital Reward
5.1. At Digi’s discretion, Digi may collaborate with third parties (“Partners”) whereby the Partners may offer rewards (“Digital Rewards”) to the Subscribers of this Digi Prepaid LiVE™ for the period of time to be decided by Digi and the Partners.
5.2. Any Digital Rewards will be governed by the Partners’ respective terms and conditions and Digi shall not have any liability whatsoever in respect of the Digital Rewards.
5.3. By utilising any Digital Rewards, each Subscriber agrees and irrevocably and unconditionally undertakes to fully absolve Digi of all liabilities and agrees to indemnify Digi (on full indemnity basis) and hold Digi harmless against any claim by any third party (inclusive of the Partners) and against any loss, damage, cost or expense (including solicitors' fees and cost) that Digi may suffer or incur as a result of or in connection with the Subscribers' use of any Digital Rewards.
6. SIM Card Lifecycle
6.1. Upon activation of a SIM card, the status of the SIM card will be updated to an ‘Active’ status that will last for a 5 (five) day period. An ‘Active’ status means that the Subscriber is allowed to make outgoing and incoming calls or SMS or any type of services including Internet access.
6.2. If there is no ‘reload’ activity performed after the ‘Active’ state, notwithstanding any available credit balances still available in the SIM card, then a Subscriber will not be able to use or take advantage of any other available Digi services available for its prepaid Subscribers, but will only be able to receive incoming calls and SMS only.
6.3. If during the Active state but before the end of the Active state validity period, the Subscriber has utilised all the available credit balance, then the Subscriber will not be able to use any further Digi services, but should still be able to receive incoming calls and SMS as similarly stated above.
6.4. The number of days given to the Subscriber to receive incoming calls and SMS is 90 (ninety) days upon expiry of Active state validity period, but no outgoing transactions are allowed unless a 'reload' is performed.
6.5. Upon reaching 90 (ninety) days validity period, if there is still no reload activities performed, the status of SIM card will be changed to 'Suspended (R2)' whereby a Subscriber will not be allowed to receive incoming or outgoing calls or SMS except for automated SMS from Digi.
6.6. Upon the following day of the ‘Suspended’ stage, the status of the SIM card will be changed thereafter to a 'Terminated' state and the Subscriber will not be able to obtain the same mobile number (MSISDN) or any remaining credit balance or any applicable freebies remaining in the SIM card.
7. General
7.1. Subject to Digi’s approval, an existing Subscriber can change to this new Digi Prepaid LiVE™ to enjoy greater savings. The Subscriber is not allowed to move back to their old plan after such change.
7.2. To change to this Digi Prepaid LiVE™ , the Subscriber is required to key in *128*1*4# and press 'SEND'/'CALL', then select Digi Prepaid LiVE™ . Changes can also be performed online by registering and logging in to Online Customer Service (OCS Login). Alternatively, the Subscriber can upgrade by calling 016-221 1800 and follow the step-by-step instructions given by the automated phone system.
7.3. In the event a Subscriber chooses to change his/her existing plan to this Digi Prepaid LiVE™ , any existing freebies shall be forfeited and a Subscriber is not entitled to any form of compensation for such forfeiture. The Subscribers under this Digi Prepaid LiVE™ shall not be able to activate multi-party conferencing.
7.4. All other supervening terms and conditions stipulated on the General Digi Prepaid service and/or the Digi Prepaid Mobile Internet plans will apply as amended from time to time and where applicable.
7.5. Digi shall not be responsible in any way in the event that the Subscriber's subscription was activated by a third party without his/her consent. Digi shall not refund nor compensate the Subscriber in any manner whatsoever in such situations.
7.6. This service is provided on an "as is" basis and Digi does not guarantee or warrant that there shall be no problems, defects or errors in the usage provided by this subscription and/or its offers. Digi shall not be responsible in any way whatsoever for the loss incurred directly or indirectly for such failure or any problems associated to the network in any way whatsoever.
7.7. By subscribing to this Digi Prepaid LiVE™ , the Subscribers acknowledge that they understand the terms herein and conditions as well as the General Terms, including but not limited to Privacy Statement which are available on Digi’s website at and agree to abide by it.
7.8. Digi reserves the right at its absolute discretion to vary, delete or add to any of these terms and conditions of this Digi Prepaid LiVE™ , including but not limited to any feature for this Digi Prepaid LiVE™ from time to time without prior notice as it deems fit. Continued use of this subscription and/or service following any changes to these terms and conditions constitutes an acceptance to those changes (if any). Subscribers are advised to visit this page periodically to review the terms and conditions.