The full terms and conditions of the use of the selected products and/or services are as set out at http://digi.my/tnc ("General Terms"), including the Data Protection Obligations as set out at http://digi.my/dataprotection together with Digi's Privacy Statement as set out at http://digi.my/privacystatement; all of which form an integral part of full terms and conditions of the said products and/or services (collectively, the "Terms and Conditions"). The Terms and Conditions are also accessible via Digi's website at http://www.digi.com.my. All terms and reference used herein shall be the same as the General Terms unless otherwise defined.
 

1. This Digi Self-service Kiosk is available Digi and non Digi subscribers, subject to these Digi Self-service Kiosk terms and conditions ("Terms and Conditions") or as prescribed by Digi from time time at its absolute discretion.
2. These Terms and Conditions govern the users rights and obligations, as the customer, in connection with the access and use of this Digi Self-service Kiosk. By accessing or using this Digi Self-service Kiosk, the user hereby acknowledges and accepts these Terms and Conditions.
3. This Digi Self-service Kiosk allows Digi customers perform the following services in relation tDigi Customer's Account (for the avoidance of doubts "Digi Customer's Account" means customer's account for Digi Mobile, Digi Fixed Line and/or Digi Broadband which may include Digi postpaid business customer or enterprise customer or individual customer, whichever is applicable):
   1. to make bill enquiries or bill payments in relation Digi Customer's Account. Any bill payment will be updated the respective Digi Customer's Account pursuant these Terms and Conditions;
   2. to perform instant reloads and/or instructions the respective prepaid mobile numbers and/or prepaid broadband internet numbers;
   3. to make or perform such other services as may be introduced by Digi via Digi Self-service Kiosk from time time.
       
4. Bill Payment & Bill Enquiry Services
   1. This Digi Self-service Kiosk accepts payment by cash, cheque, credit card and Bank Card.
   2. The bill enquiry on Digi Customer's Account details of Digi Mobile, Digi Fixed Line and/or Digi Broadband shall be subject successful verification via MyKad or Passport/Identification numbers in Digi 's record.
   3. Bill Payment by Cash
      1. Denominations of notes accepted via Digi Self-service Kiosk are RM5, RM10, RM50 and RM100 unless otherwise specified by Digi.
      2. The maximum numbers of notes accepted via Digi Self-service Kiosk is thirty (30) pieces of notes per transaction.
      3. The respective Digi Customer's Account will be updated within tw(2) hours upon acceptance of payment subject Digi's system availability or within such period as specified by Digi.
      4. return of change or refund of money will be given tthe customers for any payment made by cash via Digi Self-service Kiosk. Any excess amount made by the customers will be credited in the subsequent months' Digi Customer's Account bill statement.
      5. Each cash payment transaction can only be made for one (1) account number.
          
   4. Bill Payment by Cheque
      1. Only local, house and/or outstation cheques are accepted for payment by cheque via Digi Self-service Kiosk
      2. Cheque must be made payable "Digi Telecommunications Sdn. Bhd.".
      3. On the reverse side of the cheque, the customer must write contact number, Digi Mobile, Digi Fixed Line number or Digi Broadband account number and amount of payment.
      4. Only six (6) telephone numbers per cheque transaction are accepted by Digi for any payment made via Digi Self-service Kiosk.
      5. Any payment made by cheque via Digi Self-service Kiosk must not be used with envelopes and/or the customer must not staple the cheque tbe deposited for any payment made via Digi Self-service Kiosk.
      6. All valid cheques received via Digi Self-service Kiosk will be updated tthe respective Digi Customer's Account(s) after cheque clearance. Generally, the clearance period for local cheques require 2-3 working days whereas outstation cheques may take 3-8 working days.
      7. Cheque clearance means the money transferred from customers’ respective bank tDigi's bank is successful. Cheques with incomplete details or insufficient amounts, or rejected by the bank would be returned to customers.
          
   5. Bill Payment by Credit Card
      1. Only locally issued Credit Card (Mastercard or VISA) will be accepted for payment by Credit Card via Digi Self-service Kiosk.
      2. Minimum payment amount that can be accepted via credit card is RM 5.00 unless otherwise specified by Digi.
      3. Maximum transaction allowed is dependent on the registration status of the Credit Card with Digi.
      4. The respective Digi Customer's Account will be updated within two hours upon acceptance of payment subject tDigi's system availability or within such period as specified by Digi
      5. Any payment made via Credit Card is subject approval or clearance by the issuing bank.
      6. If a payment via Credit Card is unsuccessful, please refer the issuing bank.
      7. Each Credit Card payment transaction can only be made for one (1) account number for any payment made via Digi Self-service Kiosk.
          
   6. Bill Payment by Bankcard
      1. Only locally issued Bankcards with MEPS e-debit function are accepted for payment. MEPS e-Debit enables the payment amount tbe immediately deducted from the customer's savings or current account.
      2. Minimum payment amount that can be accepted via Bankcard is RM 5.00, unless otherwise specified by Digi.
      3. The maximum payment amount allowed is dependent on the customer's issuing bank rules.
      4. The respective Digi Customer's Account will be updated within tw(2) hours upon acceptance of payment, subject tDigi's system availability or within such period as specified by Digi
      5. Any payment made via Bankcard is subject the approval or clearance by the issuing bank.
      6. If a payment via Bankcard is unsuccessful, please refer the issuing bank.
      7. Each Bankcard payment transaction can only be made for one (1) account number for any payment made via Digi Self-service Kiosk.
   7. Once payment is accepted by Digi Self-service Kiosk upon final confirmation by customers, the payment made is final and non-refundable. Nevertheless, the payment confirmation slip shall not be the proof of payment by the customers to Digi and Digi shall reserve its right under the law towards any payment due and outstanding by the respective Digi customers.
   8. For the avoidance of doubts, the unbarring of the services is applicable tall modes of payment successfully accepted, except for payment made via cheque, which is subject the bank's clearance.
   9. For any payment made using the bill scanner or manual entry via Digi's Customer's Account No., SMS notification will not be sent tthe respective customer's mobile telephone number upon receipt of payment. As such, the customers are advised retain the payment confirmation slip for records.
   10. Any excess amount made by the customers will be credited in the subsequent months' Digi Customer's Account bill statement.
        
5. Prepaid Reload Service
   1. Digi Self-service Kiosks accept reload amounts from RM10 tRM100, in increments of RM5 unless otherwise specified by Digi.
   2. Digi Self-service Kiosks will reject a transaction if the total cash received is less than RM10 or more than RM100 unless otherwise specified by Digi.
   3. Digi prepaid mobile numbers or Digi prepaid broadband numbers will be reloaded almost instantly upon confirmation, subject systems availability. In the event customer fails receive the reload confirmation after twenty four (24) hours, please walk in tour nearest Digi Retail Store or call our Customer Service at 016 221 1800.
   4. Each reload transaction can only be made for one (1) Digi prepaid mobile number or Digi prepaid broadband number only.
   5. Once cash reload instructions are accepted by Digi Self-service Kiosks upon final confirmation by customer, the reload instructions shall be considered as final and non-refundable.
   6. Customer is responsible ensure the details for Digi prepaid mobile number or Digi prepaid broadband number entered is correct. Digi shall not be liable for the details or information provided by the customers via Digi Self-service Kiosks.
   7. When the instant reload instructions are accepted and completed via Digi Self-service Kiosks, the customer will receive a confirmation SMS message from Digi. In order for the customer check their Digi prepaid mobile credit balance, the customers may dial *126# and press ‘SEND’ from the mobile phone.
   8. Notwithstanding anything the contrary stated herein, all instant reload instructions received by Digi shall be processed at Digi's absolute discretion.
       
6. Eligibility
   1. This Digi Self-service kiosk is open tall Digi and non-Digi subscribers.
   2. Services available on the Digi Self-service kiosk include but is not limited wallet top-ups, bill payments, utility payments and more.
   3. The services available the users in the Digi Self-service kiosk are subject to change from time time, under the sole discretion of Digi.
   4. The users must ensure the details provided are correct at the time of payment and/or completion of the transaction. cancellation or refund will be provided to the user for any successful transactions made at any Digi Self-service kiosk. The user shall direct any requests of cancellation and/or refund the respective service provider of the user.
       
7. Unless otherwise provided in Digi's website from time time, Digi Self-service Kiosks not allow for payment in any currency other than Malaysian Ringgit.
8. Digi Self-service Kiosks are available 24 hours a day, 7 days a week unless otherwise specified in these Terms and Conditions or in Digi's website. However, any Digi Self-service Kiosk located at a shopping mall will be subject the respective shopping mall's normal business hours. However, due tthe maintenance and/or malfunction of Digi system and/or any reasons whatsoever which are beyond Digi's control, Digi Self-service Kiosks may not be accessed or available at certain times and in such event, Digi shall not be liable for any loss, liability or damage which may be incurred as a result of such inaccessibility or unavailability. Hence, Digi makes warranty on the accessibility or availability of Digi Self-service Kiosks or any service provided thereunder will be available at the times stated herein.
9. All payment via Credit Card(s) or Bankcard shall be valid and shall be deemed used by the cardholder him/herself. Further, the customer acknowledges and agrees that the Credit Card or Bankcard number constitutes his/her signature as Digi cannot conduct manual comparisons or verification of the customer's actual signature. The customer acknowledges and agrees that the Credit Card or Bankcard number will be the means whereby Digi identifies him/herself and that anyone using the Credit Card or Bankcard number or is otherwise in possession of the customer's Credit Card or Bankcard or such details will be able have access and use the Digi Self-service Kiosk service. The customer hereby agrees that he/she will not dispute the transaction or request for any chargeback from the issuing bank. Digi shall not be liable for any use of the customer's Credit Card or Bankcard for the purpose of payment or reload instructions via Digi Self-service Kiosks as stated herein.
10. For all payments using this Digi Self-service Kiosk service, Digi will endeavour to process the customer's payment or reload instructions. However the customer understands and accepts that payments under the Services may not be completed or may be deleted for any reason(s) whatsoever. The customer accepts that Digi makes no warranty that any of the payment or reload instructions will be completed within a particular time period or date or that payment will be properly made the relevant account(s) in accordance with the payment or reload instructions. Digi shall not be liable for any additional payments or reloads instructions made whether by way of another payment or reload instructions via this Digi Self-service Kiosk service or by any other ways available.
11. For any queries in relation the payment or reload instructions, please walk in tour nearest Retail Centre or call our Customer Service at 016 221 1800.
12. All other Terms and Conditions in relation Digi's products, services and general terms and conditions shall apply mutatis mutandis.