12.1 Digi reserves the right at its sole discretion to determine whether a Customer or Principal User and/or Supplementary User is eligible for and will be offered the international roaming service.

12.2 Digi and the operator of the visited foreign telecommunication services network shall not be liable for any loss or damage which the Customer or Principal User and/or Supplementary User may sustain from or through the suspension / termination / interruption / loss of or inability to use the international roaming service due to any cause whatsoever.

12.3 The Customer or Principal User and/or Supplementary User of the international roaming service shall be subject to all terms and conditions of this Agreement and such other terms and conditions as Digi shall deem fit to be imposed from time to time.

12.4 For data services, the Customer's monthly access fees only covers domestic data usage and does not include data usage overseas. For roaming service usage, international roaming charges apply.

12.5 The Customer or Principal User and/or Supplementary User shall produce for inspection a valid passport upon application for the international roaming service and Digi reserves the right to verify its contents.

12.6 The Customer or Principal User and/or Supplementary User may, at Digi's absolute discretion, be offered a Credit Limit in respect of charges incurred in using the international roaming service and/or international direct dial service.

12.7 The Customer or Principal User may request for a higher Credit Limit and Digi may grant the same at its discretion subject to such conditions as Digi shall deem fit to impose.

12.8 The Customer shall bear and pay all surcharges, value-added taxes, and any other charges, taxes, exchange rate difference (if any) or such other sum as may be stipulated by Digi from time to time, incurred in using the international roaming service and/or international direct dial service.

12.9 Digi makes no warranty or representation that the Customer's or Principal User's Mobile Telephone or Device will be able to utilise the international roaming service. Any inability of the Customer's or Principal User's Mobile Telephone or Device to utilise international roaming service and/or international direct dial shall not annul this agreement or absolve, diminish or affect the Customer's or Principal User's liability to observe and perform his/her obligations herein.

12.10 Digi reserves the right, without being liable to the Customer or Principal User whatsoever, not to provide or continue to provide or to discontinue providing the approved Credit Limit and/or international roaming (IR) service and/or international direct dial (IDD) at any time and without assigning any reason thereof.

12.11 The Customer or Principal User shall promptly report to Digi and in any case within 24 hours, any lost or stolen SIM Card (including Supplementary SIM Cards) or Mobile Telephone or Device. Until such report has been received by Digi, the Customer or Principal User shall be liable for all charges incurred.

12.12 For the purposes of these terms and conditions under this Clause, any reference to international roaming services shall include international data roaming services.