General - Terms & Conditions

15.1 Broadband services are subject to network availability, Device capability and other conditions.

15.2 Digi broadband service speed might vary depending on coverage, location, Devices used, network traffic and the type of data being transmitted.

15.3 Broadband speeds are available in Digi HSPA coverage areas (visit our coverage map for the latest coverage information). Outside of these areas, the Customer shall be connected to Digi's EDGE or GPRS network at slower speeds.

15.4 Notwithstanding the above, if the broadband service are not available at the billing address provided by the Customer during registration and the address is within the Digi HSPA coverage area, the Customer must contact Digi internet support and return the modem to the nearest Digi centre within seven (7) days from the date of registration. Digi will refund the Advance Payment (if applicable) provided that such modem and its packaging are in good condition. The refund of Advance Payment, after deducting stamp duty and pro-rated charges for using the Service, will be sent to the billing address using cheque within twelve (12) weeks from the service discontinuance date. No other charges will be imposed on the Customer. This clause is only applicable to broadband subscribers who signed up before 1 June 2010.

15.5 Except as otherwise stipulated by Digi, broadband subscribers are allowed to have a maximum of one (1) Principal User line and no Supplementary User line is allowed.