1. What is the FREE Go Roam bundle?
Go Roam Advance is included for FREE with Go Digi 128 and Go Digi 168 plans. However, Go Digi 78 and Go Digi 98 customers are allowed to sign up for Go Roam Basic and Go Roam Advance respectively at only RM10/month. Go Digi 168 customers can upgrade to Go Roam Premium at only RM10/month.
2. I am on Go Digi 48 and I am not entitled to subscribe to a Go Roam bundle. Can I still use the roaming services?
Yes, you will be able to roam on a pay-per-use rate. However, you can also opt for other roaming plans or passes like daily unlimited Internet roaming (from RM36/country/day) or unlimited social messaging (RM10/24 hours) in/with selected countries/mobile operators. For more information, click here.
3. What happens after I have fully utilised my Go Roam bundle? Will I still be able to surf the Internet and make calls while roaming?
You will be able to make and receive roaming calls at a pay-per-use rate. However, you will only be able to surf the Internet by purchasing an additional roaming pass. Please click here for more information.
4. How can I purchase the additional roaming pass?
You will have to dial *800# shortcode to make the purchase.
5. Can I use the new Go Digi plans to access the Internet when I am roaming? Will I be charged extra?
Yes, you can use the new Go Digi plans to access the Internet when you are roaming. You can opt for the latest Go Roam bundle or subscribe to daily unlimited Internet roaming (from RM36/country/day) for selected countries or get the 3 Day Pass at only RM25 (https://www.digi.com.my/shop/roaming-idd/roaming) under Roaming Pass section.
6. Can I use the bundled minutes and SMS under the new Go Digi plans when I am roaming?
All minutes and SMS bundled under the new Go Digi plans are applicable for domestic usage only i.e. within the Malaysia network. Any usage on Roaming will be charged to your Go Roam bundle, roaming passes or as per standard rates based on a Pay-As-You-Use basis.
7. Am I able to check the balance of my Go Roam bundle? Where can I check this?
Yes, you can check your balance via the MyDigi App.
| Category | Usage Terms | Covered by Go Roam Bundle? |
|---|---|---|
| Voice Calls | Roaming Voice calls to Malaysia mobile and Malaysia fixed-line numbers (Call Home) e.g. You are in Thailand and calling a Malaysia number | ✓ |
| Roaming Voice calls to mobile number or fixed-line number of the country that you are visiting (Call Local) e.g. You are in Thailand and calling a Thailand number | ✓ | |
| Receiving Voice calls when roaming in participating countries | ✓ | |
| Roaming Voice calls to any other international destinations' numbers besides Malaysia or the country that you are visiting e.g. You are in Thailand and calling a Singapore number | X | |
| Roaming Voice calls to premium or satellite numbers | X | |
| Voicemail, SMS, MMS | Voicemail calls/retrieval when roaming | X |
| Sending and receiving SMS when roaming | X | |
| Sending and receiving MMS when roaming | X | |
| Roaming Data | Internet roaming (internet usage within the participating country and network) | ✓ |
| Able to subscribe to the unlimited daily RM36 pass for the selected countries included the Go Roam bundle | X | |
| Able to subscribe to the unlimited daily RM36 pass for countries excluded from the Go Roam bundle | ✓ |
8. In order to enjoy the Go Roam bundle, must I select a single operator? What happens if I do not select the correct operator
Yes, in order to enjoy the Go Roam bundle, you must be hooked on to one of the operators based on the list below. If you do not select a preferred operator, data roaming is not allowed but you will still be allowed to make and receive calls based on pay-per-use charges.
| Country | Operators |
|---|---|
| Australia | Telstra/Optus |
| Bangladesh | Grameenphone |
| Brunei | DST Com |
| Bulgaria | A1 BG |
| Cambodia | Vittel/Cellcard |
| Denmark | Telenor DK |
| Hong Kong | SmarTone/CMHK |
| Hungary | Telekom HU |
| Indonesia | INDOSATOOREDOO/Telkomsel |
| Laos | LoaTel/LAO GSM |
| Montenegro | Telekom.me |
| Myanmar | Telenor (TNM) |
| Norway | Telenor |
| Pakistan | Telenor |
| Philippines | Smart/Globe |
| Serbia | Vip SRB |
| Singapore | StarHub/Singtel/M1 |
| Sweden | Telenor |
| Taiwan | Chunghwa/Far EasTone |
| Thailand | Dtac/DTN Trinet |
| Vietnam | Viettel |
| China | China Mobile (CMCC)/UNICOM (46001) |