You can select and confirm the day and time for installation when you register for the Business Fibre Broadband plan with your dedicated account manager.

A standard installation process takes approximately 2 hours.

Kindly reach out to your dedicated account manager to reschedule an appointment.

Standard installation service is free for all Digi Business Fibre Broadband plans but the customer will have to bear the costs for non-standard installations.

A standard installation will include the following elements:
•Fibre cable connection from the nearest Distribution Point to the outer wall of your premise.
•Up to 15m of fibre cable from the outer wall of your premise to the modem.
•Up to 2m of RJ45 cable from the modem to the router.

Non-Standard Installation includes any of the following: Trenching work, non-direct cable routing, underground, concealed or over-roof cabling. Such work must be completed at the customer’s expense and Digi will not be held responsible for the quality or completeness of such work.

Yes, you must be present during installation or designate a person aged eighteen (18) and above to be present on your behalf (the “Designated Person”). If a Designated Person is present on the Installation Date, you hereby agree and authorize the Designated Person to sign the Service Acceptance Form on your behalf.

You will not be able to subscribe to our Digi Business Fibre Broadband plans. However, you can still subscribe to our broadband plans. Find out more at https://www.digi.com.my/business/plans/business-broadband

Yes. We will propose a few timeslots for you to choose from to perform the installation.