Support - Kaki Social Internet Plans

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Who can subscribe to Kaki Social Internet plans?

All Digi Mobile Prepaid customers are eligible to subscribe to Kaki Social Internet plans.

What is "Always Active"?

"Always Active" means that your main account validity will always be extended to match the subscription validity of your Kaki Social Internet Plan. For example, if your account validity expires tomorrow but you subscribe to a Kaki Social Internet Plan with "Always Active" feature today, your account validity will be extended by 30 days (instead of expiring tomorrow).
However, if your main account has a validity of more than 30 days at the point of subscription to a Kaki Social Internet Plan, it will remain unchanged.

Which Kaki Social Internet Plan comes with "Always Active" feature?

Kaki Social RM30 and RM48 Internet Plans come with 'Always Active' feature.

How do I check the balance of my Kaki Social Internet Plan?

You may check the balance via MyDigi, or by dialing *116# and following the steps.

Can I use the Internet quota from my Kaki Social Internet Plan when I am roaming abroad?

No. The Internet quota from your Kaki Social plan is for domestic use only (i.e. within Malaysia). Mobile Internet usage while roaming abroad on other networks shall be charged as per the respective roaming operator’s rate for Internet access.

Will my Kaki Social Internet plan be renewed automatically at the end of plan validity?

Yes, your plan will be renewed automatically at the end of its validity. You will receive an SMS notification two (2) days before renewal.

How do I unsubscribe from Kaki Social Internet plan?

You can go to MyDigi or by dialing *116# and following the steps to unsubscribe from Kaki Social Internet plan.

I am thinking about terminating my Kaki Social Internet plan before it ends. After termination, can I still continue to use the Internet until the end of its validity?

Unfortunately, no, your Kaki Social Internet plan will be taken off with immediate effect upon termination.

Can I still purchase the Kaki Social Internet plan if I already have an existing Internet Plan?

Yes, you can. However, your existing Internet plan will be overwritten and any remaining quota from your current Internet plan will be forfeited.

What services or applications can I use with my Kaki Social quota?

The Kaki Social quota can be used to access Facebook, Instagram and Twitter. A 500MB quota is granted daily throughout the 30-day validity period of your Kaki Social plan