The Digizen Home Fibre plan is only available for permanent and fixed term employees of Digi.

One (1) line per eligible employee is allowed.

1. Permanent employees will need to sign-in to MyDigi portal and sign up the plan from the portal.
2. Fixed Term employees will need to retrieve a manual application form from HR division.

This is a staff benefit plan for eligible employees of Digi. Upon termination of your employment with Digi:

1. If the line is still within the initial 24-months contract period, the Digizen Home Fibre plan will be switched to the retail price of the mass plan and your initial contract will be carried over to the mass plan.
2. If the initial contract period has lapsed, the Digizen Home Fibre plan will be switched to the retail price of the mass plan without a contract.
3. If you choose to terminate the line, a fee of RM500 will be imposed if it’s within the 24-months contract period.

No, the Digizen Home Fibre Plan shall be registered only under the name of the employee signing up for the plan.

Yes you can. Follow the 3 simple steps to sign up with Digi and you are good to go! Our friendly Digi personnel will reach out to you within 72 hours.

You will need to check with your existing service provider on the terms and conditions applicable for early contract termination.

There will not be any reimbursements or contract buy-back from Digi.

Yes, RM500 penalty fee will be imposed for early contract termination.

You may only upgrade to a higher speed plan.

You may make your payment via any existing Digi payment channels.

You will receive your bill statement via e-mail and/or via your MyDigi app.

The Digizen Home Fibre plan is not included as part of the RM300 allowance from the Work Phone Line benefit.

Once you have submitted your online registration form, you will receive a registration confirmation e-mail from Digi. You will be contacted by a Digi Personnel within 72 hours to process your application.

You may call Digi Customer Service at 016-221 1800

You may reschedule your appointment date 3 days prior to the installation date. You will need to call Digi Customer Service at 016-221 1800 to change your appointment schedule.

No, their fixed line service will not be available once customer terminates their fibre service with Unifi.

Staff will be able to check fibre coverage in the Digi website.

Standard installation service is free for all Digizen Home Fibre plans, but staff will have to bear the costs for non-standard installation.

Non-Standard Installation includes any of the following: Trenching work, non-direct cable routing, underground, concealed or over-roof cabling. Such work must be completed at the customer’s expense and Digi will not be held responsible for the quality or completeness of such work.

Yes, you may change your plan upon the expiry of your initial 24-months contract period (i.e. first 24 months upon first activation of the plan).

1. If the line is still within the initial 24-months contract period, the Digizen Home Fibre plan will be switched to the retail price of the mass plan and your initial contract will be carried over to the mass plan.
2. If the initial contract period has lapsed, the Digi Ambassador Staff Home Fibre plan will be switched to the retail price of the mass plan without a contract.
3. If you choose to terminate the line, a fee of RM500 will be imposed if it’s within the 24-months contract period.

These plans will no longer be available for Digizens to sign up effective from 1st October 2020.

You will continue to enjoy the price you subscribed under the Digi Ambassador Staff Home Fibre plan as long as you are employed with Digi.

The 3 months free offer will be applicable for eligible employees who sign up between 2 October and 30 November 2020 (both dates inclusive).

No, if you submit your registration on or after 1 December 2020, you will not be entitled for the 3 months free offer.

Yes, the 3 months free will be applicable if you submit your registration on or before 30 November 2020 and is not dependent on your installation appointment date.

You will receive a monthly rebate applied on your first, second and third bill statements, based on your monthly commitment fee of your chosen plan.

The 3 months free will only be applicable for new registrations effective from 2 October 2020.The Digi Ambassador Staff Home Fibre was launched in December 2019 and made available to Digi permanent and Digi fixed-term employees within the area of coverage.