HUMAN RIGHTS

Human rights are fundamental to our business, in protecting the inherent dignity of human beings, especially in the digital age. Digi is committed to respecting human rights and we take measures to mitigate and minimise the risk of potential misuse across our value chain, encompassing our operations, products and business engagements. Our Code of Conduct, policies, vision and values and Supplier Conduct Principles provide Digi with a common approach as to how we treat each other, how we serve our customers, how we run our business and our obligations to society.

Governance

Human Rights is a cross cutting issue and followed up by several different functions within Digi, including Sustainability, Supply Chain Sustainability, Privacy (Local Authority Requests), Compliance and Labour Law, and Human Resource. Digi, as part of Telenor Group is committed to respecting human rights as set out in the UN Guiding Principles on Business and Human Rights, Children’s Rights and Business Principles, and the UN Global Compact.

Key Initiatives

Addressing Potential Risks and Impact to our Business

Policies and processes -
- The principle of respecting human rights is anchored in our Code
- The human rights aspect is reinforced in the renewed Employee Handbook and introduced to Digizens
- Implementation of business partner compliance risk management in which the principle of respecting human rights is anchored in the Code and Supplier Conduct Principles (SCP) and due diligence is a policy requirement
Guidance - Development of topical human rights due diligence toolkit based on the UN Guiding Principles on Business and Human Rights
Training and awareness - In association with Business for Social Responsibility (BSR), we organized virtual human rights training for key functions in Digi. Topics covered include human rights implications on business decisions and impact on company performance. Simulations of real-life examples on human rights violations were conducted to better plan for mitigation of human rights risks that may arise across Digi’s value chain. BSR is a global nonprofit business network and consultancy organisation
Further details are available in the “Ethics and Compliance” and “Supply Chain Sustainability” sections

Raising Standards & Engagements

Ensuring health and safety practices, and training plans were communicated to in-house and third party contract staff, to mitigate potential risks due to Covid-19
Enforce requirements for decent working and housing conditions, and precautionary hygiene measures undertaken for foreign workers in our supply chain
Digi as part of Telenor Group is a member of the Global Network Initiative (GNI), UN Global Compact (UNGC) and GSMA

Employing Transparency

Responding to Authority Requests -
- In Malaysia, law enforcement agencies (LEAs) and other authorities have the legal power to access the personal data we possess or information from our networks. Authorities typically require this information to solve criminal cases, prevent serious security threats or help find missing people. It is our responsibility to respect individual privacy, continuously improve our practices, and discuss challenges we face with relevant stakeholders. In addition, we take guidance from Telenor Group’s approach in managing authority requests
- Freedom of expression is another human rights aspect important to us. Our long-standing commitment and systematic work on this aspect is guided by international frameworks such as the UNGP and GNI Principles

Human Rights issues most salient for Digi

Ensuring privacy and security of customers’ data

Protecting the freedom of expression and privacy rights of subscribers and users

Online safety and other steps to protect the rights of vulnerable groups in society such as children and minorities

Increasing access to technologies

Compliance with labour standardsrequirements

Ensuring health and safety of employees and contractors

Preventing discrimination of any kind on the basis of race, gender identity or expression, religion, nationality, marital status, age, and disability among others

Respecting land rights when building and maintaining networks

HUMAN RIGHTS

Governance

Key Initiatives

Human Rights issues most salient for Digi

GROWTH

EFFICIENCY AND SIMPLICATION

WINNING TEAM

RESPONSIBLE BUSINESS