Subang Jaya, 31 March, 2020 – Digi Telecommunications Sdn Bhd (“Digi”) has added to its list of initiatives to help consumers and businesses remain connected throughout the duration of the Movement Control Order (MCO). The assistance comes in the form of free data, and the delivery of a reliable, secure network, while mobilising dedicated employees to keep connectivity and customer support levels consistent during this period.

Free 1GB internet daily for all customers throughout the duration of the MCO

• Starting 1 April 2020, all Prepaid and Postpaid customers will receive free high-speed internet of 1GB per day, to be used between 8am and 6pm.
  • For Postpaid customers, this can be redeemed via the Rewards feature on MyDigi app. 
  • Prepaid customers can redeem it either from the Box of Surprise feature on MyDigi app or UMB Short Code at *128#.
  • Once redeemed, the 1GB will automatically be granted daily.
• The above and previously specified benefits will be in effect throughout the duration of the MCO. See full list of connectivity and learning benefits here.

Enhanced benefits for businesses to manage their operations remotely

• Starting 1 April 2020, the free 1GB high-speed internet will also be enjoyed by Digi Business customers, to be used between 8am and 6pm. This can be redeemed via the Rewards feature on MyDigi app.
• Businesses can also leverage on:
  • Free 3 months access on altHR, and thereafter a nominal starter fee of RM50 per month for companies to manage their HR needs on mobile.
  • Up to 50% extra minutes and extensions on OMNI Hotline to help companies with sales and support calls when working from home.
    See full list of business continuity boosters here.

Investing to secure network availability and reliability

The high availability and quality of our network remains our primary goal to ensure Malaysians stay connected. Digi’s network has been built and engineered to perform in the event of emergencies such as this, and we are closely monitoring network usage to manage customers’ changing habits and the needs of our first responders. The additional network spend is geared towards boosting coverage and capacity, catering to:

• Increased usage demands and shifts in network traffic from business districts to residential areas.
• Optimising user experiences and enabling work from home as consumers and businesses turn heavily to video conferencing and streaming services.
• Consistent coverage to secondary and rural towns so all Malaysians have access during this difficult time.
• Prioritising network performance at critical sites such as hospitals, relief centres, government and enforcement agencies, and media centers around the country, and more.
• Extending data analytics and technology solutions to the government to stem this pandemic.

Over 700 operations staff working 24x7 at the frontlines, including Digi Stores, to keep Malaysians connected

• Call centre and social media support teams continue to attend to customer needs and issues 24x7.
• Some Digi Stores to re-open starting 1 April 2020, as we take every precaution to balance the safety of our employees with the critical needs of our customers:
  • Stores will operate on reduced hours on Mondays, Wednesdays and Fridays from 10.00am to 4.00pm. See full list of stores opened here.
  • Fewer number of employees working at stores, equipped with face masks and gloves.
  • Manage number of customers in a store at any given time and provide floor markings for queues in order to promote social distancing and zero contact measures.
  • Temperature screening and registration of all employees and customers entering the store, to enable contact tracing if needed.
  • Sanitisation of stores throughout the day, with a thorough cleaning after stores close.
  • We continue to adhere to directions provided by the authorities on store opening guidelines.
• Network and IT operations teams, and related ecosystem partners are on board to manage daily operations, on site systems maintenance, network site rectifications and upgrades, and additional work related to support changing usage patterns for services.
• To ensure continuous connectivity and customer support, alternative locations for technology operations and customer service teams have been activated and are now fully functional. Teams are divided between locations as a precautionary measure, in the event such escalation is needed. All other employees are now working remotely, enabled by a suite of productivity tools to support business critical functions in delivering services to customers.
• We protect the safety of our employees as they carry out their duties by implementing appropriate measures such as frequent sanitisation works, temperature checks and readying the required personal protective equipment.
• We deeply thank our dedicated Digi employees who continue to work tirelessly every day to ensure we deliver a reliable network for all to stay connected.

Free access to key news sources

We continue to ensure Malaysians stay informed and heed instructions by the authorities to stay home.

• Adding to the free calls to important emergency and hotline numbers, we are providing free data access to trusted, reliable news sources such as The Star, Berita Harian, and Astro Awani to name a few. This is to ensure Malaysians stay updated on the latest credible news on Covid-19. See full list of zero-rated numbers and websites here.

Sustaining economic value across our supply chain

We continue to support our employees, partners, and the supply chain during this time. Some actions include:

• Ensuring employees remain safe, productive and continue to receive their compensation and benefits in a timely manner.
• To assist small businesses within our supply chain that may be at risk of liquidity issues, we continue to ensure timely payments for goods and services provided by these suppliers.

Donation of RM1,000,000 towards Covid-19 relief funds

Donated in the form of cash to the GLC Disaster Relief Network (GDRN), spearheaded by Yayasan Hasanah, a foundation under Khazanah Nasional Berhad. These funds will be contributed to the Ministry of Health for the purchase of medical supplies, PPEs, ventilators and other such necessities to support the ministry in combatting the ongoing Covid-19 crisis.

We extend our deep appreciation to Malaysia’s first responders, enforcement agencies and government authorities working determinedly to address the Covid-19 crisis.