You are:

• Strong at managing KPIs and deliverables as is expected in any sales and service organization
• Passionate about understanding customers, knowing their needs and expectations
• Enjoy working with people, outgoing, fun-loving and with a positive attitude
• Dynamic and energetic

Your Responsibilities:

• Possess strong focus on customer experience; deliver high quality standards & service level and drive postpaid registration, retail of handsets, broadband services, 4G & value added services.
• Working with Head of Retail Sales, Region (HRS) for formulation, implementation and monitoring of the local store marketing plans to drive traffic into Digi Store.
• Work with HRS to mount out-door sales within the trading areas and or participate in road-shows to drive sales.
• Responsible for competitors’ market intelligence and recommend action plans for escalation.
• Responsible for staff recruitment, grooming, development & motivation : identify strengths and development areas of each individual staff, provide regular coaching & feedback, motivate team and guide them to achieve targets / KPIs, support staff in training & development needs, counsel staff on disciplinary problems, conduct staff performance review.
• Ensure that all operations in the Digi Store are in compliance with the company’s direction, goals, values and standard operating procedures and ensure staff represents the Digi brand, values at all times
• Involve in budget planning and manages manpower planning & scheduling, floor management, staff productivity & efficiency, and manage costs/expenses incurred by the Digi Store.
• Ensure store front, technology display content & POSM displays are current, accurate and aligned to Digi & marketing campaigns. Ensure timely dissemination of marketing campaign information (services, products, campaign period, pricing, marketing plans, policies & procedures to staff. 
• Responsible for all company assets are properly controlled, reconciled, documented accurately and updated in a timely in the systems so that there is no loss, fraud or abuse.
• Continuously reviews feedback from customers, current processes, systems, SOP to enhance the customer experience & service delivery for our customers and potential customers.
• Ensure that Digi Store is a reflection and represents the Digi brand and organization at all times. Ensure scheduled and proper maintenance is arranged and carried out for the outlet and properties.
• Presents Digi Store & staff performance and an active participant in monthly meeting : covers KPIs, impacts, challenges, key action plan and corrective measures, forward planning, future plans.

Your Merits:

• Candidates must have either a Diploma or Degree
• At least 3 to 5 years managing a retail outlet or branch operation
• You are able to work independently with minimal supervision
• You have strong people management skills
• You have experience leading, managing and developing a team of 20 staff previously
• Good communication skills and language proficiency in English, Bahasa Malaysia and Mandarin
• You are results and service oriented
• You are well groomed – neat & tidy, professional & possess a pleasant disposition
• You must be willing to be located at any Digi Retail Centre
• You must be able to work on a 6 day week (weekends and PH including) and long hours as and when required